Sparklight, a leading broadband communications provider, offers a wide range of connectivity and entertainment services to residential and business customers across 24 states. Through its fiber-optic infrastructure, the company provides Gigabit internet speeds, advanced WiFi, and video services to meet the diverse needs of its customers. Customers have generally positive experiences with Sparklight's technicians, who are described as knowledgeable, skilled, and effective communicators. Technicians like Zachary Wagner and Andrew L. are praised for their ability to troubleshoot issues, set up equipment efficiently, and ensure customers understand the system and how to maintain it. While some customers have expressed concerns about Sparklight's pricing, the company is generally seen as providing reliable and competitive services. Customers appreciate the flexibility to use their own equipment and the ability to negotiate prices to match market competition. Overall, Sparklight appears to be a reliable and customer-focused broadband provider, with skilled technicians who work to ensure a positive customer experience.
Andrew Callaway went way above and beyond to help me with my issues. He was just great. Thank you Andrew.
March 2024
Our business phones have been down, now on day 5, with no end in sight. Unacceptable.Edit: Changed to 3 stars because they did contact me below and made an effort to make things right.
March 2024
Tech guy was friendly and easy setup, good internet!
