“Drew was Spectacular! My wife went in to upgrade her phone to an iPhone 15. We spent a short time with Drew, and I went home with one too. Knowledgeable and efficient. Great employee!”
“This Single Number Communications system has saved us countless hours of administrative time and money and the anonymity of providing personal reception options is priceless. Great system! Great Service!”
“Samantha was great and felt like I might need a new phone, but was not at all pushy. Very helpful in helping me understand. Gave me questions to ask my son to alleviate my problem. Thanks so much!!”
“Tommy did a remarkable job. He is very knowledgeable about what he was doing and he was on top of everything he was doing. Denelle was there to help and they were also very helpful and knowledgable about what they were doing. I highly recommend this store for someone who wants a quick experience without all the hassle of having to wait forever to get an upgrade or some other small issue.”
“I got my screen fixed at this location in the mall. The service was great, fast, and affordable. The man helping me was very professional and kind. I highly recommend this place!”
8:30AM - 4:30PM
1661 Copley Rd, Akron
Internet Service Providers
“Everyone at Clarktel provided us with excellent service! Terry and his team are very knowledgeable and professional! All the work was performed in a timely manner and their follow up is fantastic! We highly recommend Clarktel and enjoyed working with them!”
“I have been very impressed by FirstComm's response time with any issues that we have had. Their representatives are knowledgeable and are great to work with.”
“I honestly can't say enough good things about FairlawnGig. Today my internet went out and it was 24 minutes between the call to them and when the technicians left after fixing the issue. 24 minutes! Just amazing!”
“I had excellent customer service from Jameira! She was knowledgeable and friendly! Jameira was professional and courteous! I have never received such remarkable customer service before! She is awesome!”
“Good service/ no beating around the bush/ appreciated the honesty / Anthony truly likes what he does. We are business customers. Clean store and places to sit, plenty of parking. Thank you”
“Need a iPhone and called they have it showed up 20 mon later had new iPhone a discount for the loyalty of calling and showing up he was actually surprised walked out with my cash paid iPhone”
“Normally I have the worst luck with my phones being able to be saved & fixed, and I just loose everything. I couldn't get my phone to come on, reboot, NOTHING!! Dawn at the Arlington plaza store was able to get it going within minutes, & even got me a new screen ordered since mine is cracked, & I had completely forgotten that I have insurance on the phone. This location has great service, & the employee's are very helpful, & very polite. Highly recommend this location.!”
“Everyone at this location was absolutely wonderful and so helpful, especially the worker who helped me ( I think his name is Josh? So mad at myself that I cannot remember!) I was eligible for an upgrade per my plan and had visited another T Mobile location in the same day before coming to this one. At the other store, they sort of shooed me out, not even looking up my plan information or anything about me at all and told me I would not be eligible for an upgrade due to a crack on the back of my phone. This location was so wonderful and took the time to explain everything to me and made sure I got my upgrade, just like I was told after switching plans. Thank you to everyone at this store!”
“Brian helped me purchase my new phone and sign on for Verizon WiFi for my home. He is professional, knowledgeable and considerate. Took the time I needed to become familiar with my new devices. He is an asset to the company.”
“Brandon was a huge help ! & did an amazing job helping us fix a problem we have been dealing with for 2 weeks that many others were not able to help us with . Love this store everyone here is always so helpful and nice .”
“This was the first visit to pay my bill. The customer service representative was very nice and helpful and made sure my credit of 10.00 off was applied. Didn't have to wait to be helped.”
“Been here a few times and they've always been steady, prompt and responsive. Shout out to Maurice as he's been great the last couple visits on dealing with a phone issue I've had.”
“I have to thank Jeff and Jordan, VERY VERY VERY HELPFUL. I am a T-Mobile customer. I had an issue with another customer on Verizon's network, somehow they had bought a phone and it seems that they did not pay their bill or this was some kind of fraudulent activity with the same hardware IMEI number as my phone. Long story short this meant that my phone ended up on Verizon's block list causing me to no longer be able to activate my phone on any carrier. My phone was stuck in SOS mode on T-Mobile service. T-Mobile could not fix this issue. I contacted Verizon support over the phone and finally after many many calls and many many hours... actually 2 days of working on this, the guys at the Verizon corporate store here were able to look into the issue for real. Everyone else at Verizon was extremely unhelpful. Especially in their call center for support. These guys here helped me immediately with no questions asked and they trace down as much information as they possibly could get that day. Just one day later they had the whole situation fixed somehow. I thought for sure that regardless of the situation, it was going to take many days. Unfortunately I had already bought a new phone, but this did then allow me to trade this in at the Apple Store for trade-in credit. Yes, this issue prevented me from activating the phone AND trading it in. My phone was a brick, it was a really bad situation.
Thank you guys so much you were unbelievably helpful when the rest of Verizon support was not!!!! It means a lot to me.”
“Even though when I got there they had 6 people in line before me, the employees that were there got everyone taken care of so quickly. I expected to be there for at least an hour but it only took like 20 mins.”
“The service was good when we had it installed. Had a solid tech that cared about what he was doing. Truthfully though with ISPs, you kinda are gambling every time on a service call. Some are great and some are...not so great.”
“Jason is the best. He is very helpful and good at everything he does. I got a great deal on a phone and a tablet. If anyone wants a deal on a phone and or a tablet. Jason is the guy to see”