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“I was referred here because I needed a plumbing part and did not want to risk my health to go inside a big box store. I knew exactly what part I needed, so I was able to call their number and place my order for pickup within a couple hours. The person I spoke to on the phone was at a national call center in another state, but was very knowledgeable and helpful. He told me the hours of the physical store and the pickup procedure. My lack of star is for the disconnect between the Call center and the actual store. I arrived at 4:05pm to find a sign on the door saying they closed at 4pm, when the call center told me they were open until 430pm. I was not the only person there at 4pm who'd been told the same thing. I came back the next day for pickup and had to walk inside, where as the call center told me there would be a contactless pickup table out front. I nicely let the guys in the store know there was a disconnect, and at first they got defensive...but I let them know I wasn't upset just letting them know so maybe they could correct it. After that they were very nice. Grabbed the part quick and left. They have the store roped off as there is no on site purchases at this time.”
“We purchased a recliner from EJ today and he was fantastic! No pressure, very informative, and made the transaction quick and easy! We will absolutely be going back to see him for any future needs!”
“Big Red is excellent, we've purchased two dishwashers, a window ac unit, and a range. All four purchases went seamlessly and we haven't had a bad experience. Staff was very helpful and knowledgeable.”
9:30AM - 6:30PM
613 Ohio Pike, Cincinnati
Appliances
“Straight-forward experience for a new furnace and air conditioner. I was pleased that the installation date was sooner than I had expected. Corey and Adam were punctual and were very professional. They took the time to answer my questions and to explain the process of the Installation. I am very pleased with my experience with them and Recker and Boerger.”
“it's the best Home Depot in Cincinnati! the staff is knowledgeable, friendly and professional. I normally have my dog who is very well behavedwith me and even a few employees remember him by name. To me that's huge WOW! If something is not in stock the service desk is always very helpful. I have been going to this Home Depot for a long time. So long, I still remember when this was a 24hr a day Home Depot. I've maybe encountered less than 5 employees in all those years that just weren't a typical Home Depot employee. Hats off to the great staff that make me loyal to HD.”
“Had a great experience working with Ryan to purchase a new mattress! He was very kind, professional, not pushy at all and knowledgeable.James was also very helpful overall with customer service for getting my pickup date scheduled and just an overall professional and nice guy.”
“Considering I work here. I love it, the people are friendly. I recommend getting the home depot app. It shows the exact isle and bay for your item. Hope to see you there!”
“I love this location!!!! I can usually find anything I'm looking for and when I can't the staff is more than willing to help!!!! I also love the deals around holidays we all got those people in the family who wants tools for Christmas!!!! Good Job!!!”
“The sore looked great and the associates were very helpful, but not pushy. I felt like they truly had my best interest in mind, it wasn't which product they wanted me to buy, about which product was the right thing for me.”
“Excellent experience! Pat at the Pro Desk saved the day on a home kitchen project! His competency and humility are a true asset to the Home Depot. I couldn't be happier with my experience with Pat! Also, as I was leaving a young gentleman by the name of Telkuve was kind enough to offer me a hand with loading my purchase. Amazing experience!”
6AM - 9PM
1094 OH-28, Milford
Appliances
“We had the pleasure of meeting Sheri H today! Her kindness, knowledge, and compassion can’t be matched. We were beyond impressed, and I’m so thankful that she was there today while I was picking out paint colors. Heather P was also super friendly and helpful. What a great team!!”
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“Lee and jacks this morning in desperate need of a new washer. Saw what we wanted as we walked in the door. Associate came and asked if she could help us. We told her we wanted this machine, we were written up at 11:08 and had them deliver and install by 2:00! Is not a big box showroom, but clean, prices well marked, and the service was beyond compare! Will only be doing business with them in the future.”