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“I came in the last hour they were open. Guy fixed my phone in 10 mins. While working on other phones. Fair price,great work,and great customer service. My phone was falling apart and he still managed to put a screen on it”
“Austin was so helpful! He was patient with us, kind, and got us a better deal than we had hoped for walking in with my daughter’s broken phone. He really took the time to figure out the best solution for us. Thanks so much!”
“Lake iPhone Repair did an amazing job. They ordered my part within a few days and had my screen fixed within 45 minutes. They are so kind and helpful. They have amazing customer service. I am very happy. I will recommend to all my family and friends.”
“Elliot was AMAZING. We spent 1 hour on the phone with an Att rep and he couldn’t help us AT ALL. We drove past the ATT store and ELLIOTT greeted us with a smile. Told him our situation and he was able to fix the problem in less than 5 minutes! My 75 year old mother with memory loss challenges was so relieved and started singing his praises. GIVE THIS MAN A RAISE!!!”
“Best phone purchase experience. K the owner knows his stuff. 10 out of 10 service. Always has great deals just purchased 3 phones from him for me and my sister and fiance.”
“My wife and I stopped in because my new iPhone wasn’t downloading properly. We got there 10 minutes till closing, but Megan stayed late to help us out. Talk about outstanding service! She was absolutely awesome!!!”
“Orlando was extremely helpful assisting me making an insurance claim for my device. Showed me the process of filing the claim on my phone. Making it super convenient and efficient”
“Nick was very helpful he was very knowledgeable about all the products he was with a customer already when I first came in but still acknowledged my presence and helped us get the products we were looking for very easily I would recommend any and everyone come see Bick when they come hey Nick if you're seeing this thank you so much for making this easy!!! You're awesome”
“Louis Lee is the man.
I went in there after spending at least 8 hours on the phones with different AT&T numbers and chats only to be left extremely frustrated after switching 6 lines from T-Mobile to AT&T. I went into the store as a last resort. Should have been my first step.
Louis was eager to help but needed my ID. I was unprepared and did not have it, in my frustration I took out everything on Louis going so far as to swear at him and voice my displeasure in the most unprofessional way. I am embarrassed of my behavior in that moment.
I went home, retrieved my ID, came back and Louis didn't bat an eye. He was ready to help despite my behavior, never so much as a hint of attitude. Solved my problems and got all my numbers moved to the correct phones through a painful 90 minute process.
Props to Louis. If I ever have another issue he'll be the first person I seek out.”
“My experience with Sales Agent Joe was great..He was helpful and told me if I need help with my new phone to feed free to come back to the store and they would kindly assist me.”
“I would like to leave a review for the Verizon store on Chagrin and Lee.
Majka provided some of the best customer service I have experienced in a very long time. He was incredibly helpful and patient while assisting my children and me with getting new phones. He went above and beyond to make sure we received the best discounts available, even taking the time to go into the system to check exactly what we qualified for and what we did not.
He was beyond helpful, caring, and compassionate, and truly made the entire experience stress-free. He helped us out tremendously, and it honestly meant a lot.
If anyone is eligible for a raise, recognition, or even an employee gift or gift card, Majka absolutely deserves it. He is 1000% one of the best employees Verizon has, and his customer service reflects that.
Thank you for employing such an outstanding team member.
I must also apologize because I know I am not spelling his name right but I’m sure iykyn .”
“I had a representative from AT&T come to my house and gave me a deal with internet and my phone lines. When I went to Solon AT&T I found out the plan I got will cost me way more than what I was told. Darius helped me with this process when he checked my statement and told me my bill will be way higher. When I went to return my phones I had even more issues with their customer service. I only have their fiber Internet now. Darius was a great help throughout this process. The only place now I would go to will be Solon AT&T. Darius thank you so much for all your help. You have great customer service.”
“I had a very good experience today at the Mayfield store. Bryant who took care of me was patient and cool and helped the old guy (me ) . I feel good knowing I can go back if I need help in the future.”
“Wow what can I say amazing service! I got my 11promax fixed a month ago the screen went out for some reason so I went in yesterday and they fixed it for free they said they warranty all there products and services and since I didn’t drop my phone or crack it it was still under warranty. I’m am so grateful for tones wireless they are absolutely awesome! Thank you Tones wireless”
“Debra and Emily are absolutely amazing! My husband and I met Debra at the Home & Garden show in Akron mid-February. She helped us upgrade our phones and get the best price. She explained what to expect regarding upcoming billing and helped us again today to work through a few billing kinks that had nothing to do with her. She is a true professional who goes beyond her job title/pay grade for the customer. We had such confidence in Debra's ability to problem solve that we drove from Akron to Aurora (45 minute drive each way) because we knew she would help us (unlike Isaiah at the S. Arlington store in Akron which is less than 10 minutes away). Additionally, Emily was so kind and patient with several older customers who had many (and I mean many) questions. She was calm, patient and caring. One of the older customers was rather rude and demanding but Emily was still kind to this woman. These two ladies are gems! We will drive from Akron to Aurora because of the staff. I hope AT&T appreciates all of their efforts.”
“If I could give this place 10000000000 stars I would very professional and respectful I felt welcomed coming in the door I went to tones to get my screen fixed and they did a shitty job but I came here for my first time and they fixed my iPhone 14 Pro Max In a good matter of 30 minutes very fast and efficient I definitely recommend I got a screen protector and a cute case as well thank you guys for a good experience 10/10”
“I had an amazing experience upgrading my phone at this store. Asia was the associate that took care of me . She was super and efficient with the process, and transferring my data from old phone.I recommend this location for all your phone needs.”
“Burnell provided my dad and myself with a stellar experience overall. His customer service was nonpareil during our transition from our previous provider to Cricket.
Burnell was not only knowledgeable about all in-store products, but provided in-depth info on Cricket (i.e. referral program, insurance, billing, etc). The store was extremely clean and well maintained and stocked. I would definitely recommend this store to any existing or potential Cricket customer.”
“Great place to go to especially as a new customer they treat you very nice and you get some fantastic deals so my advice to you is to go check them out MANNY AND PABLO... the service is FANTASTIC!”
“Mikey was a great help and really knows his stuff, never been in a phone store where the worker was just amazing and very helpful definitely would recommend him to everyone I know”
“Everytime, I need a great and reliable phone. I come to this Metro because they show you love. Thanks for my 3 lines for only 123.00$ a month, they also offer programs that can get you a much lower bill a month.”
“I have dealt with these gentlemen since 2014, and they never disappoint. Always beyond respectful and fair, they treat you like FAMILY. A rarity in these days, especially for this neighborhood.HIGHLY RECOMMENDED”
“I've been meaning to do this review for a while. Several weeks ago I was at this location and had the pleasure of being taken care of by Richard. He was awesome. He was patient in helping me solve an issue I was having with my current phone and knowledgeable of Cricket's products and helped me upgrade to a phone that was perfect for my needs. I was silently considering leaving Cricket because of phone issues I had been having for a while, but after receiving such honest and wonderful customer service, I decided to stay with them a lil longer.?”
“Great service and the owner and staff at this location are very friendly and always ready to help you with any problems or questions you may have they always treat everyone with respect !!!”
“On the 17th I took a neighbor to the location on 110th n Superior.First, how much do u value your employee?Mercedes has been there for a while n times have changed! If u value her, at least have a buzzer to let people in and plexi glass for some added protection!She was of great help to two 75 year olds and was able to assist with our questions and problem!!????. Kudos to her! Knowledgeable n helpful!! Respectfully, NM Beard”
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“I was very happy with the great customer service here. The person helping me and my boyfriend was very friendly and helpful. My boyfriend needed an upgrade from an iPhone 12 Pro Max, and the person was kind enough to walk him through every step of the process. He even helped set up his watch for him. Overall, it was a great experience, and I will definitely be coming back to this location.”