Kohl's is a department store offering fashion, footwear, home goods, and beauty products from Sephora, designed to fit various personalities and budgets. The company emphasizes savings through sales and Kohl's Cash, alongside services like hassle-free returns and free store pickup. Many customers report positive in-store experiences, frequently noting that associates are friendly, helpful, knowledgeable, and go above and beyond to provide support, making shoppers feel valued. However, repeated complaints indicate a significant issue with pricing accuracy at checkout. Multiple reviews describe common occurrences where advertised sale prices and discount codes are not reflected in the register system, requiring customers to point out errors and go through a rigmarole with staff to get the corrected, advertised price. This repetitive disconnect between ads and in-store pricing badly affects trust, leaving some customers wary and feeling they must always double-check and argue to receive the correct price. Despite this, the advertised prices are often considered great and the stores are pleasant to shop in.
