{{ group }}
-
{{ item.name }}
{{ item.address }} {{ item.name }}
- {{ item.properties.formatted }}
“This is for Kim and Cassandra in customer service. I placed an order on website, but couldn’t find/access to add delivery note. So I called the store. Both ladies were very helpful in replying to my questions, and Kim even put a note on my order so it would be delivered properly. Thank you both so much for making my day much easier. It was delivered where I wanted, before I got home. And since 3rd party delivery service, and I have no clue, they also were rockstars. Order was stacked neatly, out of the way, making it much easier for me to move where I needed it to go.”
“Jasmine at the Brookpark store in Cleveland is amazing! She went above and beyond fur customer service standards.
I love Menards in general and wish there was one closer. On this visit, Jasmine helped with getting a gas dryer at a moments notice, answered questions about the product, helped us find all the accessories and had the dryer waiting at the counter for us!!
It made a stressful day so much better, and she did it all with an incredibly gracious attitude and a smile!!”
“Normally this store and location are great. The staff here is always willing to assist.
But today I encountered a horrific issue with an online purchase.
I saw the item on line and since I had to go to the store wanted to order it there but have it sent to another person as a surprise gift.
The sales clerk told me I could do it on line on their computer but I didn't have my glasses so she assisted after I asked. After several attempts to get the information correct, she put the name and address in for the recipient. When everything was done, the system continued to go back to my home address. She stated it was because of the credit card and would have to be shipped to my home.
I can understand I had not been in the store and maybe they thought it was scammer using my credit card info but no, I was there in person.
I had the cash with me but apparently the order requires credit cards.
This will make me hesitant to order anything from the store in the future and only do in store shopping. This needs to be addressed as I am sure other people have had issues with on line ordering.”
“The store associate, Chris, went above and beyond to help my husband and I tonight. He deserves extra accolades from his higher ups for his customer service skills, as he could have easily just given us a phone number or asked us to come back tomorrow when the appliance person was there. Instead, he went the extra mile to help solve our problem, showing rare customer service skills you don't see very often these days. Thank you Chris!”
“So, I used to dread shopping at the Steelyard Commons Home Depot, because you could never find help or associates would see you coming, like you had a question, and make a beeline the other way. But I must say, the last couple times I've been there, I've been lucky enough to encounter Greg. Greg is so helpful, and you can tell that he really doesn't mind, and in fact wants to help you. If he doesn't have the answer, he'll stick with you until he gets one. Home Depot needs more associates, with great attitudes like Greg!”
“I go here for all of the things I need to repair my house. Very friendly, kind staff. They do NOT mind you coming up to them to ask for help, even if they are doing something else. Easy to find everything you need once you've been there enough.”
Closed
2110 W 110th St, Cleveland
Home Improvements
“Oh wow, great stock on almost new appliances like stoves, refrigerators, washers, dryers. Great dining room sets, place settings, glass wear. Can't wait to go back.”
“Bought a small microwave that I ended up not needing. Bought it online. Returned it to this store. I am handicapped and have a hard time standing. I was in and out of there so quickly I couldn't believe it! Mary took care of me with my phone number and made the whole transaction very smooth. She was extremely Pleasant! Kudos to Lowe's Westgate!”
“Mary, in the appliance department, helped me choose and order a new clothes dryer. She was very knowledgeable and very pleasant which made the process seamless. :)”
“Lots of knowledgeable staff. Helped me pick out the exact lock that I needed for my screen door. Employees were courteous and extremely helpful. They were able to answer all my questions. I highly recommend shopping here.”
“I had a mixed experience at the lumber department of this Home Depot.
We purchased plywood and needed it cut. The representative Craig helped us first, and he did an excellent job. He was professional, knowledgeable, and very helpful.
Later, when I got home, I realized the plywood needed to be cut another 1/2 inch, so I returned to the store. This time the representative was Adrian, and unfortunately the experience was very different. He was unprofessional, refused to cut the plywood, and seemed to have an attitude when I politely asked if someone else could help. When I asked about the other employee, he said he was the only one there.
I then spoke with the onsite manager, who listened to the issue and helped resolve the situation. We waited for Craig to return, and he immediately helped us and cut the plywood without any problem.
Craig was extremely professional, experienced, and clearly takes pride in his work. Employees like him make a big difference in customer experience. 5 stars for Craig.
Adrian, on the other hand, may benefit from additional customer service and lumber department training”
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
Home Improvements
“My husband and I had to buy paint for our bedroom. I just wanted to say how awesome the young woman that worked the paint department was. I believe her name was Virginia. She was so helpful, knowledgeable and kind! Definitely recommend working with her if you have any painting needs!”