Home Improvements in Cleveland, OH

“This is for Kim and Cassandra in customer service. I placed an order on website, but couldn’t find/access to add delivery note. So I called the store. Both ladies were very helpful in replying to my questions, and Kim even put a note on my order so it would be delivered properly. Thank you both so much for making my day much easier. It was delivered where I wanted, before I got home. And since 3rd party delivery service, and I have no clue, they also were rockstars. Order was stacked neatly, out of the way, making it much easier for me to move where I needed it to go.”

“I won't go into full detail, but I was confused about the financing when I made my original purchase. Raymal at the front end and Roberta at customer service got me all figured out and helped me arrange everything exactly how I wanted it after I screwed it up a bit. These two are stellar employees, especially Raymal since I doubt he had to be as accommodating as he was. That really shows me he wants to help his guests and not just do what he absolutely must. 10 star review for these two employees!”

“My cousin took me this store about a month and half ago to look some affordable furniture for my bedroom. I seen a nice queen size bed pieces. We come back the about a week ago. It was still there. I got it , then I got the bedroom dresser, an end table, a lamp, A tv stand for my living room, I got my cousin a chair and he loves. My bedroom furniture I love it so much. I got a queen size bed set for an another. It all works out. The people who were there are so nice.”

“I go here for all of the things I need to repair my house. Very friendly, kind staff. They do NOT mind you coming up to them to ask for help, even if they are doing something else. Easy to find everything you need once you've been there enough.”

“Carl and his sales associate Tony are knowledgeable and always willing to guide you in the right direction when you have a question. "Mr Bob Knob" I find it suspicious that you say that they wanted to charge you a restocking fee. I've been a customer for decades and have never had a single issue with a return. I also doubt the story about the employee saying the customer "did not wanting a black man to make any money",because the owner of the store isnt black. They are a bit more pricey than the big box stores but I don't mine paying a little more for the convenience of being able to get what I need right around the corner.”

“I had a mixed experience at the lumber department of this Home Depot.

We purchased plywood and needed it cut. The representative Craig helped us first, and he did an excellent job. He was professional, knowledgeable, and very helpful.

Later, when I got home, I realized the plywood needed to be cut another 1/2 inch, so I returned to the store. This time the representative was Adrian, and unfortunately the experience was very different. He was unprofessional, refused to cut the plywood, and seemed to have an attitude when I politely asked if someone else could help. When I asked about the other employee, he said he was the only one there.

I then spoke with the onsite manager, who listened to the issue and helped resolve the situation. We waited for Craig to return, and he immediately helped us and cut the plywood without any problem.

Craig was extremely professional, experienced, and clearly takes pride in his work. Employees like him make a big difference in customer experience. 5 stars for Craig.

Adrian, on the other hand, may benefit from additional customer service and lumber department training”