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“Ethan went above and beyond to assist. He was polite and professional, and offered friendly conversation while multitasking. His customer service skills are refreshing in this busy, money hungry world.”
“Cassie was knowledgeable, friendly and patient to answer all of my questions and concerns! Five star customer service can't wait to go back and highly recommend”
“Came in to get photos transferred from a phone to a tablet, Craig and Karam help because Verizon would not, now in transferring my phone service, Thank you Craig and Karam........”
“It is actually mind-blowing to me how they are in profit giving out phones in such prices. But the prices are unreal here. Original devices on very affordable deals”
“I was having a VERY puzzling issue with my phone and stopped in at the Wilmington Pike store and after discussing with Meyona she was able to fix the issue after talking with another employee. I was very pleased with her attitude and knowledgeable help!”
“My IPhone wouldn’t hold the cord in the phone. Took it in, he said wait just a minute, came back out , put a cord in my phone and held the charger up and the phone just dangled. He cleaned the port and it was fine. I’m 72, no charge.”
“Be careful dealing with this location ripped me off then posted a review from my email. This location is shady was supposed to get a phone for upgrade he con me out of 130”
“You want to talk about a 10/10 level customer service- this is the place! I want to personally thank the store manager, Lane for being so kind and helpful to me. It’s 2026 and I brought my iPhone 5S into the store- and Lane was eager to help me get my phone to work.
This was much more than just a visit for me- as I tried to recover photos to remember my late father. I can’t thank Lane enough for his diligence, expertise and most importantly, his kindness to me while my phone was in their care.
A stand up gentleman, and would recommend this location personally!
Thank you again Lane-God bless you and your family,
Kyle Wright”
“Staff did a quality job repairing the phone. Only negative thing I can say is I wish we knew that Asurion had a location closer than 50 miles from home. Will definitely use your services again.”
“I had multiple concerns from autopay, plan benefits, and home WiFi set up, Shane T. Was an amazing help through all of this, clearly explaining everything and setting things up for me. Thanks Shane!”
“I recently visited T-Mobile, and I couldn’t be more impressed with the experience! The staff was incredibly friendly, knowledgeable, and patient in answering all my questions.F
ound the perfect plan and phone that suited my needs. The store was clean, organized, and had a great selection of the latest devices. I’m thrilled with my new phone and the fantastic customer service I received. Highly recommend this location for anyone looking for reliable service and expert assistance!””
“Ethan and Jimmy took care of us and got us back up and going. These gentlemen worked for hours taking care of what we needed. Excellent customer service very much appreciated.”
“Nedal was fantastic he was the nicest and smartest person I've ever dealt with in a phone store. I've only had good experiences at this location.
I highly recommend this location over the other one by the Dayton mall they are rude over there”
9:30AM - 7PM
3010 W Third St, Dayton
Mobile Phone Accessories
“I've gone in a couple of times and every time he's always nice. He was super nice and understanding once when I needed to use different forms of payment.”
“Best store visit. TRUTH From Ross was refreshing! He was respectful and attentive to me.I recently Paid off a phone that I had gotten through cricket. I decided to get a new phone. I was looking for the Samsung 23 ultra. I called several of the cricket stores in the area trying to find this phone. When i called one of the stores the employee told me they could order it. If I just wanted to come in and get one. So i was on my way when I was still calling area stores. So I called spoke to ROSS an employee there. He tells me they can not order it and that they no longer carry that phone and to call him back and let him know if they do ?. I got there HE HAD LIED to me! to get me there. When I got there in hooes of me buying an alternative phone! I left!I called Ross back Ross back and he said to come in and would hook Me up. He promised to be as truthful as he can be. I told him I just wanted somebody honest.When I get there the store is a really nice store.He's very polite, Friendly and very nice. He knows his products AND knows them well!Hhe knows what all of them are capable of. He was so much help me choose which one was best for me. he hooked me up with a good case and a charter brick that I needed for this specific phone. He's very intelligent.He watched my price so to stay under thr amount of money. He was very economical.He knew where to stop on the amount to keep me going to the next tax bracket.?He taught me things that I didn't know like, I didn't know that you have to use original cord that came with the phone or it voids your phones warranty. ROSS was an excellent salesman.with me. He is really really good. And Honest and very respecul.that's hard to find! AND He told me if you have any questions call him. And he MEANT it. He explained a lot I didn't know and different features. He explains things really well.I also got everything at a decent price. Not the phone I wanted but I'm OK with this alternative. And case. So Please, please if you're buying a phone. Go to this store and ask for Ross because knows his business. I highly recommend going there anytime you want to deal with cricket. I am in Xenia but it was worth the drive to need anything.A+ Seller Highly recommended That's the only place I'm gonna go from now on. Ross makes it worth the trip.”
“I am not technology savvy and Taryn the rep. walked me through the process of doing certain things with my iPhone with patients, and a warming customer service presents. I also observed her doing the same thing with other customers.”
“This is the best cricket store I have ever been to the people were nice and friendly and very helpful on the price… I will definitely recommend them and I will be back to shop again because they sell everything!!!!❤❤❤”
“Brad, Melanie and Tyler have been fantastic and so helpful ! They have helped us get set up with our home internet and mobiles after running into some issues with our international ID’s. They were willing to go the extra mile for us with all the teething issues after relocating from Australia - cannot recommend the team enough! Came for mobiles but stayed for the fantastic team energy and ability to problem solve on the fly!”
“Randy helped my wife and I with proɓlem updating our 5 yr old phones, all good. So impressed by his customer service and not trying to pressure us into buying new, we went ahead and bought new S26's. Good customer service.”
“Lillian was Phenomenal!!! OMG! I have anxiety and she was so patient! My wife and I are senior citizens . I have never used an iPhone before, and she walk me through the complete process with a smile 😁 Thank you Lillian in Dayton!”
“I was able to return my phone and get my money back Before the seven day return policy was up employee in the store was very courteous and nice and understanding just search up what phone you want before coming in!”
“Ariana helped me. also put up with me for about 30 minutes and questions. She was very helpful and got me everything I needed. I highly recommend her if you go there. She’s very friendly and is there to help!”
“This was my 1st time at this location. I was welcomed a nice looking Gentleman. Their not many left. He helped me reactive my phone and informed me on a way to lower my monthly bill. This is my new cricket destination.”
“Nick was by himself but still kept professional friendly service whole time under pressure. We need more guys like this working at businesses. He's truly a good person. Very knowledgeable as well.”
“Morgan was so amazing helping me find what i needed this christmas. Every question i had she had an answer too and the customer service was spectacular. Ill be doing my shopping through her from now on!”
“As I write this review I can see from many other reviews here that this was not a one time incident. Brian helped facilitate the transfer of my cell phone and tablet phone over to Verizon. I also purchased a new phone and line for my daughter as well as purchased the recommended protectors for the phones. Brian's patience and understanding of everything that was involved provided great reassurance. He was courteous and had great customer service which in this industry is very hard to come by. I will not hesitate to reach out specifically to Brian and also to the Verizon store located in The Green Town Center for any of my future wireless phones needs.”
“I was so glad that I chose this service because the merchant understood my situation and the rest was history. The merchant was understanding, kind and reliable enough to get things going. As someone who had service with cricket a long time ago, like in high school days, I'm glad to be back again and start anew.”
“If I could give this gentleman more than 5 stars, the sky would be the limit! After multiple back and forth messages...he was still so patient with me when I arrived at the store. He showed me phone after phone (and even phone cases) looking for the right fit for my needs. After losing my phone, it was such a relief to leave his store with my life back in my hands! Thank you, T!!!”
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“Tyler is one of the best in store reps i have had the pleasure dealing with
He is patient solved our issue
Showed us some new features in our phones helpful one of the best
Went back to store and michael helped he was just as awesome
Appreciate the great customer service this store provides”