Victra, a Verizon Authorized Retailer in Springboro, OH, is known for its friendly and knowledgeable staff who aim to provide a positive customer experience. Customers appreciate the helpfulness of store associates, such as James, Colby, and Alex, who offer patience, clear explanations, and guidance in selecting and setting up devices like phones and tablets. The staff also assist with account questions and provide accessories and device protection options. The store's team goes above and beyond at times, with one staff member driving a long distance to help a customer get the phone they wanted and researching details to support special promotions. While the store generally operates smoothly, there have been occasional inconsistencies with hours, which can cause some confusion. Overall, the store strives to connect customers with the right technology in a trustworthy and friendly environment, making sure each visit is helpful and satisfying.
Trenton is always very helpful and kind. I appreciate his laidback approach to customer service. He's my phone guy!
August 2026
Trenton stayed after hours even though the store was closed to give us five star service that I have never gotten on a customer service call. We appreciated the help. Thank you so much
July 2026
Super helpful. We were in and out super fast with a new phone and no headache. Couldn't recommend more
