Victra is a Verizon Authorized Retailer in Chagrin Falls providing a top notch service experience. The store consultants and managers are described as great, welcoming, professional, and knowledgeable. They offer a full range of wireless devices including phones, tablets, and accessories. Staff are noted for being patient, taking time to explain plans line by line, and working hard to provide solutions. Reviews highlight excellent, outstanding, and over the top fantastic service that makes the process enjoyable and stress free. The team strives to create the best possible experience, helping with upgrades and finding the best options to meet customer needs. Many reviewers highly recommend this store for anyone in need of a new phone or service.
Everyone was great and had welcoming personalities. They worked well doing everything they could for me. I couldn't ask for a better experience. Mark is a great guy. He's kind, funny and works well with ppl. The other gentleman that helped me was new to Verizon and he too did a great job
May 2025
Excellent knowledge of products, friendly service, best experience so far with Verizon.
June 2024
Olya provided excellent service. She was patient and listened to my concerns, then offered solutions to meet my needs and then some. She is an outstanding employee and I'm grateful for the help she gave me.
