Victra is a Verizon Authorized Retailer in Chagrin Falls providing a top notch service experience. The store consultants and managers are described as great, welcoming, professional, and knowledgeable. They offer a full range of wireless devices including phones, tablets, and accessories. Staff are noted for being patient, taking time to explain plans line by line, and working hard to provide solutions. Reviews highlight excellent, outstanding, and over the top fantastic service that makes the process enjoyable and stress free. The team strives to create the best possible experience, helping with upgrades and finding the best options to meet customer needs. Many reviewers highly recommend this store for anyone in need of a new phone or service.
Brian helped me with my phone problem and it was worth the drive here. this is the best location. He was great!
October 2026
went to the Tanglewood Sq Verizon needed help with my phone- Brian helped me with the problem and was extremely nice great employee and worth the long drive.
August 2026
This Verizon store has the most knowledgeable, friendly, professional staff!! All the staff members are awesome. Verizon has been my only cellular provider since beginning of cell phones.
