Victra is a Verizon Authorized Retailer in Chagrin Falls providing a top notch service experience. The store consultants and managers are described as great, welcoming, professional, and knowledgeable. They offer a full range of wireless devices including phones, tablets, and accessories. Staff are noted for being patient, taking time to explain plans line by line, and working hard to provide solutions. Reviews highlight excellent, outstanding, and over the top fantastic service that makes the process enjoyable and stress free. The team strives to create the best possible experience, helping with upgrades and finding the best options to meet customer needs. Many reviewers highly recommend this store for anyone in need of a new phone or service.
This Verizon store has the most knowledgeable, friendly, professional staff!! All the staff members are awesome. Verizon has been my only cellular provider since beginning of cell phones.
July 2026
Marc made upgrading to a new phone easy. He’s always so nice, knowledgeable and helpful. He took the time to explain the billing so I actually understand what I am paying for.
July 2026
Marc and Brian did an amazing job setting up my new phone !!! The service is always fast friendly and amazing !!
