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“We are so, so thankful for the Old School character, kindness, and customer service of Bloom Brothers!
All of our appliance purchases in the last five years have been from Bloom Brothers, and without incident. (We moved into our home in 2005, and in the last few years all of the appliances we installed when we moved in have met their natural end, one at a time, since 2020.)
The day I called to order what I thought would be a 30” white, dual fuel, double-oven Café range, Cody was amazingly helpful, confirmed the details I was requesting, and got the range ordered right away. It even arrived early.
Very shortly after delivery, we discovered an issue with the racks inside the oven. I called Cody, and after some explanation and troubleshooting, he said he was just going to order another range.
Range Number Two arrived with a different manufacturing issue involving the sensor that registers that the door is closed and turns off the light inside the oven. Not repairable—or acceptable with a brand new unit—so again Cody ordered a new range for us.
By the time Range Number Three arrived, we were all skittish and Shannon (manager) had instructed the delivery team to check the racks before it was even loaded off the truck. Good thing, because even with the delivery team being the ones to try, the racks didn’t go into the slots in the oven. One quick call back to the store, and we were told to just go in and we’d figure something out.
When we arrived, Shannon was SO gracious. At that point, after THREE failed attempts to purchase the Café (General Electric), we were confident that the best decision would be to pivot and go with a completely different manufacturer. Shannon was patient, kind, and diligent in helping me find the range that I’m ultimately thrilled with—a 30”, white, dual fuel single oven unit from Fulgore Milano.
The lesson here: While one should have serious reservations about purchasing a Café range from General Electric, one should NOT hesitate to work with Bloom Brothers for a single moment. They were professional, patient, kind, and provided us with excellent customer service.
Give them a call!”
“I always go to Solon Hardware first. The staff has experience and are able to guide you on a repair. If they have a solution but dont have the part, they wont push a sale. My kind of place!”
“I ordered a TLR1 lens assembly replacement from the Brightguy Inc website, but selected the wrong part. When I received it and saw that it was incorrect, I replied to the order email asking for an RMA. They immediately responded and said to ship it back and they would ship me the correct one, which they did. No BS, no hassle, no go find the return link and fill out a form or fine print, just respond to the order email and voila. Could not have been easier. That and they were half the price of the corps. I'm glad I found your website! Thank you much for a pleasant, no fuss, customer experience! ???”
“Very helpful. Love the family feel when I walked into this store. Everyone so knowledgeable. Pointed me exactly in the right direction and so very personable. There are not many stores like this around anymore. Thanks Chagrin Hardware I will definitely be back”
7:30AM - 3:30PM
14841 Sperry Rd, Newbury
Hardware Stores
“Great local supplier. Jeff runs a good shop and has pretty much anything you need as a mason and most tools for any other trade. If he doesn’t have it, usually he is able to order it. Glad to have them locally here”
“So While I had experiance that i shared, I do need to do a follow up. I did received a call from the CEO of Mentor Lumber today to voice his concerns and express a heartfelt appology. In speaking with him he was willing to do something to make things right. The time that he took to listen and do something needs to be known as well, not alot of companies to day do that, Restores my faith in the local guys,,,”
“I am the project coordinator at a local exterior construction company, I use Commonwealth Lumber for all of my railing orders, my first call in over a year ago was with Mark, ever since then I always ask for Mark. He goes above & beyond to provide the best customer experience out there.
I highly recommend Mark & Commonwealth Lumber to anyone!
Thank you Mark!”
“Some of the staff there is incredibly knowledgeable! This is how a hardware store should be run! My husband didn't catch his name but, there is a shorter,older gentleman working there that is a treasure trove of info! He helped my husband out, and our lawn mower was up and running in a hour!”
“Knowledgeable staff have always been a pleasure to do business with. I've ordered several replacement Bridgeport parts from them, and they have always been great quality and reasonably priced. They have parts that others don't stock. Also worth mentioning that their local service is really fast. Time between a phone-call and a part being in hand has frequently been < 1hr. This is the kind of business that you remember and would recommend to a friend.”
“BCS is located in Oregon and we had a specific need for some fine sanding blocks that we could not locate. Charlie at Integrity supply came through above and beyond the call of Duty. By far exceeding our expectations. Plus the really good news you can quickly chat or call them, amazing don't ya think.”
“Wow what can I say Harbor Freight has great deals on great tools. I remember when they sold basically disposable tools. Now they have tools that compete with MAC, Snap On and Matco”
7:30AM - 12PM
8334 E Washington St, Chagrin Falls
Hardware Stores
“It was great to see they had Saturday hours. And they had the better quality pipe I needed to complete My job with price’s better than the big box stores.”
“They have save my weekend warrior projects more then once. Everytime I go in here they point me right where I need to go. I can be in and out fast if I'm in a hurry.”
7:30AM - 4:30PM
143 E Washington St, Chagrin Falls
Hardware Stores
“10 years ago Cleveland Plumbing supplied all of the fixtures for our newly built house and did a great job then. It’s now 10 years later and we just had a warranty issue with our sink. They were super helpful in getting it resolved. They earned a forever customer of me as a result of their integrity and true care for solving a customer issue! Couldn’t recommend Cleveland Plumbing Supply more.”
“A good place to visit if you're looking for tools anything from mechanical to yard work to housework they have it all here.... An affordable and higher and stuff too.....”
8AM - 5PM
29001 Solon Rd k, Solon
Hardware Stores
“Dave was extremely helpful and super friendly! I came in with a list of things my husband needed (which I had zero knowledge about) and he knew exactly what to do. He was patient, informative, and so kind! The products are all great quality!”
“The staff is always great to work with. They seem to always be able to locate misc parts/materials we need to complete our jobs. Come see them for all of your hvac/plumbing needs.”
“Amazing Store! I don’t think too many people know about them, but they have great customer service and have many major industrial appliances, from grinders to drill bits, must check out if in need of a specific tool.”
“Had to make a pit stop here at True Value for a quick purchase and had a great experience.
I was in and out quickly..!
and the local customers were friendly and kind, giving the store a welcoming small-town feel.
I'd happily stop in again.”
“I am a truck driver and I had a delivery here on 02/11/2026. I arrived after their 1430 cut off for receiving. They accepted my delivery regardless. Joe was kind enough to work with me to offload their product and was awesome.”
“It was very easy to plan a move with the truck rental program. You get unlimited moving miles when you book with Penske through home Depot. The staff was very accommodating and friendly too. Great for a cross state move”
“They Had exactly what I needed and the place was well stocked. But don't show up any earlier then 8:00 am sharp... The employee stood in the doorway with the door locked and stared at me until 8 o'clock exactly lol. Just following rules I suppose”
“Best thing to do at any home depot is know exactly where to look for what you're after. Search your store, check in stock availability for aisle and bay. Help can be thin sometimes”
“After comparing 3 kitchen remodeling companies, we chose Chardon Kitchen and Bath. We could not be happier! The crew we worked with were very professional from the beginning to the end of the project. Morgan and Jeff came out to meet with us and explain the process. They took measurements and Morgan created the design. She created a design within our budget, making sure we got everything we wanted. She worked closely with us throughout the process, answering all our questions and keeping us updated on the process. Mike installed all our cabinets and flooring. Since I work remotely a few days a week, I got to see him and get updates almost daily. He was very professional and friendly. Pete checked on us throughout the entire process, making sure we were happy! We could not be happier and highly recommend them.”
“This stores helps me to buy my husband a gift for his birthday. The toolbox I bought for him is the best I had given him and he loves it. Thanks to the people who helped me. Super nice people.”
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“It went in there to buy a few things.I found everything perfectly but what was amazing is that I got asked five times did you find anything?Do you need help?Just excellent service there.That's why I go there, not home depot”