The Charles Schwab branch in Cincinnati receives positive reviews for its in-person service and staff. Clients describe the representatives as kind, responsive, and excellent, often going above and beyond to provide help. Many report having great meetings and receiving quick, effective assistance during office visits, leading to strong recommendations for the branch. However, there are consistent issues with initial contact. Multiple reviews note difficulty reaching the local branch by phone, with calls going unanswered. Contact requests submitted through the website may also go unacknowledged. The general customer service number is praised as fabulous, but they often direct clients to the local branch for specific issues. The recommended solution is to visit the office in person for prompt and direct help.
I have had Charles Schwab accounts for decades. I have always liked having this local office nearby for when I need special services like moving large sums of money or just getting a paper notarized. They have always been friendly and professional.
January 2019
My experience with Charles Schwab has been awesome. Greg Kaiser has went above and beyond to meet my needs. Highly recommend!
