11-21-22 Spoke with Victoria who explained my bill since I cancelled my internet service for 2 weeks using a competitor's service and was disappointed and returned happily to AltaFiber--never have had a problem in years! Victoria was completely professional and quickly resolved my billing issue. THANK YOU VICTORIA!
October 2023
Had tried to make bill payment by phone. Spent 45min with customer service and they couldn’t get it done. Made a call to Kenwood store. Andrew answered the phone and took care of me in 5 min. Quick & friendly customer service is hard to find these days. Thx agan from WW.
September 2023
Thank you so much to Andrew Brant for such wonderful customer service!! You bent over backwards to make sure our issues were resolved in a timely matter. We so appreciate your kindness and enthusiastic personality!!
For more than 20 years, altafiber’s Kenwood retail store has been reaching beyond the borders of Mariemont, Pleasant Ridge and Madeira to help our neighbors in the community connect with each other. We pioneered and launched one of the first wireless businesses and we continue to innovate through our lasting and imperative fiber network. Experience what it means to connect your home with what matters most by stopping in to say hello.
