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“Nick was phenomenal. He sat with me calmly and answered ALL of my questions. He made me feel valued and appreciated as a customer, NOT like another tech at a different Verizon location!! On a scale of 1-5, I'd give him a TEN!!! THANK YOU, Nick!”
“Cheyanna was amazing and helped my boyfriend and I out with getting our plan together and helping him get a new phone! She deserves only THE best reviews ??”
“T-Mobile has fantastically always given me. Excellent customer service updated my gear and has no contract month-to-month subscriptions which allows the customer ultimate flexibility. I particularly recommend this location on North Bend. The staff here is highly professional and helpful.”
“They are kind to senior citizens, will help you with a written note if you are disabled, great with answering questions about your cellphones accessories and carrier service. Parking lot always has spaces. Heavily populated African America area yet you will see this location is in a thriving strip mall with plenty options and food, please people of all backgrounds come here, there is nothing to fear regardless of rumors of the neighborhood. This location has lots of customers and the employees are diversed nationalities and fluent in other languages. You may see people standing around for the store is small inside, very small, fear not and wait in your car, the patrons are nice people just say I'm waiting in my car, I'm behind that or this person, in most cases they will respect that you are next, but no one will wait for you concerning customers patrons so do your best to get back in line to enter store or come back on another day. ?”
“They allowed me to use a phone charger then showed me the benefits of switching to boost and I waited for a friend there and the staff was so nice to me and everyone who came in.”
“Tanner is the BEST sales person at AT&T!! He is so kind and appreciative over anyone who walks through the door. Tanner is like family to me 10 times over what you could ever think too!! He is always helpful and he deserves a crown on his head!! I can tell he is a leader and I’m glad I met him. I’m here at the AT&T Store in Cherry Grove and he will prosper in whatever he puts his mind to. Tanner has given me excellent service - words cannot express my gratitude on how grateful I am to of met him!! Thank you Tanner you are the best employee of the year to me!!!”
“Just wanted to say that as a long time customer we've always been impressed with the level of customer service from Powernet. Most recently Powernet reps Deanna Jones and April Barger really went the extra mile in assisting us. They demonstrated great efficient communication and skills to keep our toll free numbers running strong.”
“Josh, at the Kenwood location, assisted me with a transaction this afternoon, and also answered some questions about my account. As he worked, he explained what he was doing and sent me email confirmations. It was a very pleasant and productive experience! I would visit this location again??”
“Great customer service in this store! Why did I have to go to this store? No one online could help me unless I gave them a four digit PIN. Unfortunately, when they switched from Cincinnati Bell to AltaFiber, I was never asked to create a PIN. Their alternate plan when I called was to have me give them a copy of my driver's license! Does this sound like a potential for identity theft? If I had not received great customer service at the store, I would have cancelled. AltaFiber....get another, safer way to verify who you are before there is a huge identity theft problem!”
“Two thumbs up for Boost Mobile at 8005 Hamilton Ave! ? Their service is consistently excellent, their deals are always amazing, and their staff are absolute rockstars. If you're in need of a new phone plan, look no further! Highly recommend!”
“This 5* review is strictly for Jimmy B at T-Mobile Colerain location. He was absolutely amazing, patient and fixed every possible issue that was in his control. He was able to pair and fix my watch/phone pairing so it would work without my phone a service I have been paying for but wasn't working correctly for months. He went over and beyond the expectations I had with all the services for my phone lines and watches along with explaining in depth the promotions available and how they works and made sure to answer all my questions until I fully understood my account. He helped my mother and daughter with her phone and watch upgrade and saved me money on top of it and also explained other promotions I could get with my account. The 611 customer care reps and supervisors I dealt with since July 18th have been horrible and awful and told me lies and B's and failed on their end by telling me they would do one thing and not even fill out their notes correctly even though their phone calls are recorded. Jimmy B took on responsibility of this chaotic situation apologized and explained everything that would need to happen from beginning to end and what their policy was because my original package was stolen. Even though he had no part of my situation with this package the original sale or the 611 calls, he made the transition and experience less stressful and was determined to fix what he could within reason and what he could. I have been with this company for years and if it weren't for his patience, the experience we had with his help, the in depth explanations and his loyalty/determination I would have cancelled everything and left T-Mobile. Thank you Jimmy for helping with my issue and taking care of all of us, it's truly appreciated, I will be back to work with you for future sales.”
“My only complaint is about boost themselves, not necessarily this store. I hate that they don't have any promos or incentives to keep current customers, other than that stupid app that gives you about a nickel credit a day towards your bill.”
“Adam, Adam the man to see if you have phone problem, he is the best man ever honest, experience and knowledgeable man.
he got me together in no time fixing my phone.
definitely I will always shop at his store”
“Had a great experience with Isaiah Nearor. The store was busy and Isaiah was the only one to greet and acknowledge customers as they came in the whole time I was there. While fixing my screen protector he answered the phone and also waited on the woman who came in behind me. Quick and easy experience.”
“My husband and I decided to get new phones, and we were dreading the process of switching from old to new since we’re seniors and not extremely tech savvy; however, Taylor Dowty and Amber Bailey at the Winton Rd store made it so painless. They got everything set up for us, including my husband’s hearing aid app, and we went home with working phones! No tech issues or troublesome setup. They were both awesome!”
“This review is for Hunter specifically. We walked in planning to pick up our online order and set up our phones ourselves because we were used to in-store experiences at Verizon being so atrocious. Hunter was our rep and we were so so appreciative of the amazing service and knowledge. We would NOT have been able to set up everything Hunter did for us on our own. If Hunter is representative of TMobile we are very glad we switched carriers!”
“Great service, above and beyond my expectations. Mike and another co-worker helped us transfer our data from our old phones to new ones (no charge), helped pack up our old phones for sending back to T-Mobile for recycling and did this all with warmth and humor. They were great! To show you how much I liked their service, this is the first Google review I've written for ANY company.”
“Great experience. Josh was knowledgeable friendly and awesome. Would highly recommend going to this location and seeing him or honestly any of the employees. Fantastic!”
“I switched carriers from being a T-Mobile customer for 10 years to Verizon back in August and the service is great. However, I got a pixel 10 and I erase the esim which I've done that before and haven't had any issues reactivating service. However, this time they was unable to validate account via text and they could not help me remotely, which I think is pretty ridiculous considering that I was able to give them my account number and validate anything they asked me. Nevertheless we were able to go to the store and activate a esim with no problems and quite frankly it was really fast. I do appreciate their help.
Also too just a quick recommendation to Verizon corporate about the 1-800 numbers that you call. Please fix the phone calls where when you're talking to the person on the phone, there is like a 5-second delay and it's really aggravating. And you guys are constantly talking over each other, it's a recipe for disaster, which in my case it definitely was! and it shouldn't be required by your representatives to recommend a home insurance that covers everything in your house when you're having issues with your phone and you're not really happy with the service that you guys are providing at that point in time, I think it shouldn't be counted against them. I know most companies don't care but at least I'm going to put it out there, be part of the solution not the problem!
But the store was fantastic! Thank you again so much!”
“Emily was awesome. She made things easy and she is very knowledgeable about the merchandise. Very good management the manager Derek is there immediately for any help his employees may need. Also I noticed that there was friendliness between employees willing to help each other. I would highly recommend this location at Eastgate Ohio.”
“I love this place staff are very friendly quick at helping you and I truly love everyone’s energy especially the young lady that approached me yesterday the energy really made you know the care was there great job guys keep up the great work can’t say that too often anymore stay blessed”
“Great customer service from the on site team here.
I have stood by verizon and share my experiences positively. I do not understand why a 10+ year loyal customer has to pay more per month than a customer joining on their first day. What is your process for rewarding loyalty?”
“Eban was super nice! He explained everything to us very well and was patient eith all my questions. He got us a great deal on a new phone and a new ipad and watch for free based on a promotion on my account :D
W eban give him a raise!!!!”
“Stopped by on a whim to inquire about utilizing my 360 protection plan to fix my broken phone.
I was guided through the process by Andrew who answered all my questions and made the whole thing painless and quick. Thank you sir!
Highly recommend this location. I observed all the staff interacting with customers in a kind and calm manner.
Will be returning to this location for all my T-Mobile needs.
Again, thanks Andrew. You da man.”
“I visited the Verizon location on Beechmont Avenue today and Robert assisted me. He was very knowledgeable, professional and helpful. He corrected misinformation that was given to me on my last visit to this location. He went above and beyond and I greatly appreciate his service. I’m very grateful for his service and support. Thank you so much Robert for all of your help!!”
“At least once a year, we lose service for several days because Altrafiber will not bury the optic line deep enough to avoid being sliced/damaged. We have to wait several days to get Internet back on, and then several months before somebody buries the line an inch and a half deep into the soil. The tech that restored service on April 14, 2025 was excellent, very accommodating, so that added another star.”
“Went in to get the new Google 10, staff was very friendly, very helpful, very informative of the devices, great basic conversation while we waited. Very good place to deal with, at least the people that I encountered”
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“I have a great experience with Cory at Tri County Verizon store. After being sent to a YOU break it WE fix it by another guy at Verizon who said he didn't fix. Then I had to apply for insurance and part mailed to my home. Went back to fix it place who sent me back to Verizon where I was lucky to run into Cory who said sure I can repair. He found they had sent me 6 yr old phone. I had paid for my 4yr. Old he called insurance to say what they did. By way during my broken phone time, Verizon had sent me notice all phones on my bill were due a special $1000, phone as I am very long time member. Thanks Cory spent very long fixing me up and getting phone deal and getting my new phone. This guy needs to train your store people. His calm pleasant way is worthy of your using him to improve your image. Cleo”