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“Nick was phenomenal. He sat with me calmly and answered ALL of my questions. He made me feel valued and appreciated as a customer, NOT like another tech at a different Verizon location!! On a scale of 1-5, I'd give him a TEN!!! THANK YOU, Nick!”
“Great store with amazing customer service. Went there to get some accessories but ended up getting new phone cause they have many delays for boost customers surely recommend this store to everyone”
“I came here with a problem with my phone, and he resolved it for me. I currently use T-Mobile, but I’m thinking of switching to Boost Mobile because I like the customer
service here.”
“I went there to fix my samsung z fold 3 it needs both lcd he fixes them and had me in my way after my friends recommended him to me, fast and greatest i ever aeen.best place in town i came to visit and needed my phone thank you so much adam you came through”
“Cut the Spectrum cord, started with altafiber internet and it couldn't have been easier. Stopped in their tech-bar store by Kenwood Mall and got a self install kit, downloaded the eero app, followed a few prompts and like that am up and running. Service was friendly enough and zero in-store wait time.”
“Great customer service here and 100 times better than the 800 number!! Will is the best and very helpful. It is so nice to talk to someone like him in person that is ready and willing to help you.”
“My phone was filled with viruses and the person there helped me and taught me how to protect my phone. They also helped with my service and bugs with the phone. Good service”
“Tanner is the BEST sales person at AT&T!! He is so kind and appreciative over anyone who walks through the door. Tanner is like family to me 10 times over what you could ever think too!! He is always helpful and he deserves a crown on his head!! I can tell he is a leader and I’m glad I met him. I’m here at the AT&T Store in Cherry Grove and he will prosper in whatever he puts his mind to. Tanner has given me excellent service - words cannot express my gratitude on how grateful I am to of met him!! Thank you Tanner you are the best employee of the year to me!!!”
“Neil was exceptionally helpful when when we had a malicious app (on wife's phone from other company). Worked a long time to answer our questions and helped us switch to the new carrier.”
“Just wanted to say that as a long time customer we've always been impressed with the level of customer service from Powernet. Most recently Powernet reps Deanna Jones and April Barger really went the extra mile in assisting us. They demonstrated great efficient communication and skills to keep our toll free numbers running strong.”
“I recently purchased a new pixel 10a phone and needed a case and screen protector. I called Amber B. and she said she had one at her store. I drove to the store and was greeted by Amber and she had my case, protector and charger brick waiting for me. Her associate, Taylor Havlin took over from there. Taylor got my merchandise and installed the screen protector and case. I also got a 25% discount! This shows how important physical stores are. I was able to get what I needed that day and have it installed by a professional all because there was a physical store that I could go to, not on line.
Both Amber B and Taylor Havlin were professional and really knew their business. T-Mobile is lucky to have them as employees and I am lucky that there is a physical store for me to go to.”
“Hannah at this store treated us with a truly positive mindset and a cheerful attitude. As our family of three switched from Verizon to T-Mobile, she worked hard to resolve several tricky technical issues and actively looked for additional solutions or promotions that could benefit us. I was particularly impressed by her proactive and attentive approach; rather than waiting for us to ask questions, she took the initiative to guide us and carefully explained each step of the process. I hope the store treats this employee in a manner that reflects her excellent service.”
“Took the plunge to move from 30 year Verizon customer to new T-Mobile customer. Walked in and Met Kennedy she is a delight she is helpful, knowledgeable, and cared about our result! Need assistance go to this location and request to meet Kennedy 10 out of 10!”
“Paige is a master at her craft and helped me with my old phone and new one. Paige knows everything about any phone. When I thought I was going to lose all of my pictures and basically everything…she came to my rescue! She’s respectful, knowledgeable, patient, kind, funny and always a smile. I highly recommend going to see this young lady for any troubles you have with any device!
Jen”
“I had the most amazing experience at the Glenway T-Mobile.. Taylor walked me through the lost phone process. She didn’t leave my side. Now that’s true customer service. I would definitely recommend that T-Mobile and ask for her.”
“After the initial online setup I went into the store and I'll tell you I've been with a few carriers and the people at this particular location (Kenwood Ohio) where the most helpful and polite.
And although they were stressed because of the closure due to the weather,they really went above and beyond! I really really really really really really recommend this location and the people there . By the way I'm an old guy and most of the customers there were old so it was funny to see everybody being taken care of.in a helpful manner.”
“I have to say I was dreading this visit as my phone was almost ten years old. But, it so easy. It was a fantastic experience. From the time when we walked in the door when Mr. Damian greeted us and started taking care of us, and Mr. Steve, the store manager working and putting together the packages that best suited us. For those that are a little bit older like myself and hesitate for the electronics upgrades, cause of all the aggravation, I would recommend this store highly, very professional, very courteous, fantastic experience.”
“Our electricity had been out since the storm on Tuesday. On Thursday, I went to Verizon and requested a favor. I explained the electricity and the phone and iPad were dead and needed charged. I don’t remember who helped me, but I wanted to thank them. They said they never had such a request and wasted no time to help me.
I was able to get the phone to 85% and the iPad to 64.%. I had to leave before 100% charged.
They went above and beyond to help a customer out. Thank you!”
“My husband and I visited the Clifton location a few days ago and got nothing but the best care we had to go back and forth on the phone for at least a hour with out old cell company and Anthony and his manager was nothing but patient and understanding we switched with no issues and definitely will be dealing with just them from now on. Thank you to Anthony and his manager (did not get his name) for all you did to help us”
“I had a great and very professional experience with Jared. I got the best deal I could find and feel really good about switching over to Verizon. Would recommend stopping by in store and asking about your options.”
“Modem was fried during a power outage so went up to eastgate store (batavia, ohio). Decided we wanted to add the wifi extender and invincible wifi router. Kaylenn(dont kill me on spelling) was so helpful and extremely pleasant to work with. She not only got us all the equipment we needed, but she saved us money in the process. Then when the items would not scan into our account, she sent us home with the equipment with instructions on how to call to set it up. Next morning I get a call at 10am from her saying she was so worried about us getting it set up she wanted to call to ensure it worked out. Never have had that great of customer service. She deserves a huge shout out for her excellent customer service!”
Open 24 hours
Cincinnati
Internet Service Providers
“Andy was outstanding at helping me to understand the complications on my phone. He was so good at explaining everything and was able to correct all the problems. Alyssa took over when Andy had to leave and was just as helpful with everything. I highly recommend both of them!!”
“Anevay was amazing and she made the process of getting internet and mobile service so much easier! She explained all my options really well and was very kind throughout. Thank you!”
“The spectrum store in Colerain is by far the best in the tri state the employees are super friendly easy to talk to very helpful with whatever you might need there is never a very long wait time if any at all the all around experience is fantastic from start to finish thank you spectrum on Colerain you guys are the best”
“I got a virus on my phone so I took it to the Colerain Verizon for help. I was greeted immediately by Sirr, who, when I told him the situation, calmly told me he could easily fix it for me. That helped me calm down. In no time at all, Sirr did indeed remove the virus and return my phone to normal. What a relief! This Verizon store is fast and has excellent service!”
“We had a great experience at this store! Alex was patient, creative, tenacious, and professional. Our activation presented multiple challenges, and Alex took each one in stride. They reassured us throughout the entire process. Please recognize Alex for their excellent professionalism and expertise. In addition, please recognize RJ. It is clear to us that RJ's management encourages and empowers employees to problem solve and serve customers. Again, this positive interaction made a difference in us achieving our goals for the trip to the store.”
“Pauletta was great and had me in and out in under 10 minutes with new internet service. Altafiber lied to me and was trying to make me wait 1-2 weeks to get service. Thanks Pauletta!”
Open 24 hours
209 West 7th Street, Cincinnati
Internet Service Providers
“Pachi was awesome. I made a mistake and Pachi was so understanding and helpful. They resolved my issue quickly in such a kind, constructive, and respectful manner. This was the best costumer services I have received in a long time. I would love to speak with Pachi for further support. Thank you Pachi!”
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“I have a great experience with Cory at Tri County Verizon store. After being sent to a YOU break it WE fix it by another guy at Verizon who said he didn't fix. Then I had to apply for insurance and part mailed to my home. Went back to fix it place who sent me back to Verizon where I was lucky to run into Cory who said sure I can repair. He found they had sent me 6 yr old phone. I had paid for my 4yr. Old he called insurance to say what they did. By way during my broken phone time, Verizon had sent me notice all phones on my bill were due a special $1000, phone as I am very long time member. Thanks Cory spent very long fixing me up and getting phone deal and getting my new phone. This guy needs to train your store people. His calm pleasant way is worthy of your using him to improve your image. Cleo”