Macy's, the Great American Department Store, has been a timeless retail icon celebrated for its style, quality, and discovery since 1858. The store offers a first-class selection of fashion, beauty, and home brands, including exclusive limited-edition Disney and Marvel collections. Customers have had mixed experiences at Macy's. While some have praised the helpful and informative sales team, others have encountered long wait times for custom furniture and poor communication from the company. Delivery experiences have also varied, with some customers reporting smooth and professional service, while others have faced delays and rude interactions with sales associates. Despite these challenges, Macy's continues to be a popular destination for shoppers seeking a wide range of products and a touch of personalized service. The store's tradition of distinctive collaborations and the ability to test out furniture in-person remain appealing to many customers. Overall, Macy's strives to provide a memorable shopping experience, though the quality and consistency of that experience can vary.
Extremely good customer service. Susan helped us really well!
October 2024
We bought a couch and 2 chairs. Got a call the next day to schedule delivery.
September 2024
One day great,the next day not so great,every chair I wanted was not on display, also 2 months wait list,not what it used to be you see it you buy it you get it,not anymore
