Queen City Running West is a locally owned footwear store specializing in running and walking shoes from brands like Hoka, Brooks, New Balance, Asics, Saucony, Mizuno, and OOFOS. The staff has over 80 years of fitting experience and knowledge, working hard to ensure customers are in the best shoe for their needs. Reviews consistently highlight wonderful, helpful, and friendly customer service. The staff is professional, kind, and knowledgeable, providing very personal service where customers are not just another number. They take time to answer questions and are familiar with their on-hand inventory, even accurately checking for hard-to-find sizes over the phone. The store itself is small with a small lot, allowing for convenient parking right by the door. There is a great selection of shoes and running-related products. The associated running club community is also noted for being top-notch and helpful. Some customers note the shoes can be expensive, with prices ranging higher, but acknowledge it is a niche shop. The primary emphasis across reviews is on the exceptional, personal service provided by the experienced and caring staff, making it a highly recommended destination for all running and walking needs. Many customers state they will definitely return.
Wonderful customer service! It's a small store with a small lot, so you can park right by the front door and get in and out quickly. They measured my son's feet and fitted him with shoes for cross country. Very helpful and friendly folks. I will definitely be going back!
September 2024
They're very knowledgeable and helpful. Great service. We'll definitely be back.
April 2024
Received great service from the owner Joe. Great selection of shoes and running-related products. I definitely recommend this place for all running/walking needs.
