Firestone Complete Auto Care on Prospect Avenue in Cleveland is a one-stop shop for vehicle needs, from standard maintenance to tires and repairs. The location is noted as a favorite, with a professional, kind, and efficient team that listens to customer needs. Staff members are described as empathetic, courteous, and stand-up fellas who provide great customer service, often going above and beyond. They offer comprehensive solutions like oil changes, brake inspections, engine repairs, tire sales, wheel alignments, and wiper blade replacement. The team works to find solutions even when booked or short-staffed, communicates clearly about timing, and handles vehicles with care. Customers report receiving honest advice, such as being told a repair could wait, and occasionally benefit from complimentary fixes. The overall pricing is as expected, with the ability to apply available discounts. This location has a long history of great customer service, motivating clients to pass other Firestone locations to visit the Prospect Avenue shop.
I had my tire replaced. The whole team was kind and patient. They gave me a ride to a local diner where I waited until the work was complete. Great service.
February 2026
I crashed my new car in to a curb when it snowed and they got my brand new vehicle back in to shape for me. So appreciative!! Would recommend!!
February 2026
Very knowledgeable and experienced personnel from the receptionist onto the mechanics.
