Firestone Complete Auto Care on Prospect Avenue in Cleveland is a one-stop shop for vehicle needs, from standard maintenance to tires and repairs. The location is noted as a favorite, with a professional, kind, and efficient team that listens to customer needs. Staff members are described as empathetic, courteous, and stand-up fellas who provide great customer service, often going above and beyond. They offer comprehensive solutions like oil changes, brake inspections, engine repairs, tire sales, wheel alignments, and wiper blade replacement. The team works to find solutions even when booked or short-staffed, communicates clearly about timing, and handles vehicles with care. Customers report receiving honest advice, such as being told a repair could wait, and occasionally benefit from complimentary fixes. The overall pricing is as expected, with the ability to apply available discounts. This location has a long history of great customer service, motivating clients to pass other Firestone locations to visit the Prospect Avenue shop.
Thise guys are on it! They do good work if needed and in the area check them out.
June 2024
From setting up the appointment to the return of my car, I was listened to and treated with respect and kindness.
April 2024
Of all the Firestone locations this one is my favorite.. They listen to your needs and understand, very professional and very kind. I love that. Thank you Firestone on prospect.??
