Metro by T-Mobile at 5853 Broadway Ave offers a variety of prepaid plans and 5G phones from brands like Apple, Samsung, and OnePlus. The store provides friendly and helpful service, especially from staff members like Mary, who is praised for her patience, professionalism, and willingness to go above and beyond. Customers appreciate her assistance with setting up phones, helping with claims, and finding the best plans to meet their needs. One customer shared a negative experience, mentioning poor service and difficulty selling claims, which was disappointing. Overall, the store is known for its welcoming environment and knowledgeable staff, making it a good place to get new phones and plans. Visitors are encouraged to ask for Mary for a helpful and attentive experience.
i got excellent service there on 3/4/24 when i had to purchase a phone.
January 2026
Its a Metro store on Broadway, but given that, it's always clean, the people are always respectful, and its been there for years. I live on the west side now and I still prefer to go to this location over any of the hole in the wall shops by me.
July 2025
I will never change Metro phone company had it for years through the best
