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“Great place to start your phone service.i got my new phone .sam help me to get new phone and he help to get all my back up from my old phone.i will suggest everyone visit this place thanks”
“I got a great deal on the phone and tablet I bought. If ever I have any issue I always go there guy there help me every single time .place is clean and very patient service very helpful..”
“I love this store the very best best people who take care of you very nice also ❤ imma always be there costumer thank you very much my daughter was very happy with her phone XOXO you guys made her day she loves her phone ?”
10AM - 7:30PM
9745 Lorain Ave, Cleveland
Electronics
“Lou was such a godsend... He was fast efficient friendly was going through loops to try to help me while customer service was failing me. Go to them for honest straight to the point help!! Will definitely be going in store for all my future transactions”
“Awesome guy great, customer service outstanding understandable amazing never had better customer service than him. I don’t know what the lady Kelly talking about. He’s wonderful. Never had an issue and Kelly. If you came to the guy with an attitude, he have to treat you back with the attitude, you will never get better customer service than him. I went to Broadview and Pearl and I went to the other pearl store they never treat me better than him thank you Abe. You was wonderful.”
“Ihad a very fabulous experience at Metro by T-Mobile! Sree was absolutely amazing — very professional, patient, and friendly. From the moment I walked in, Sree made sure I felt welcomed and taken care of.
Sree clearly explained how to use the myMetro app, how the Tuesday offers work, and helped me understand all my plan options so I could choose the best one for my needs. There was no pressure, just honest and helpful service.
The whole process was smooth, quick, and stress-free. I truly appreciate the excellent customer service Sree provided. I highly recommend this location and especially recommend asking for Sree if you visit!
Keep up the fabulous work!”
“I very happy with my phone because I have a 03 phone and it is very old I can not do any think in this phone when I went Mayfield store he saw my phone then he offered s 25 phone free just now I received my phone and I am very happy thank you mo”
“Kirk has always had what we have needed for batteries at a good price. But their crew was always gruff and grumpy. However, in the last few visits, they have really turned around their attitudes and service.
We've always shopped here for batteries but now can do so without dreading our interactions!”
“BLUF - Very Satisfied & Very Informed
I placed back in December for a hard to find RAM kit (knowing that the rampocalypse is currently under way) as a PC builder. I knew it was going to be a long lead time because of the RAM shortage, and that this was going to be a special order with no known ETA for when the kit would arrive. Jordan (my sales manager) has been remarkable to entire way through the process. They kept me updated and informed of my order, been proactive in taking action to make my experience as painless as possible, and going above and beyond to reduce any delays or price increases in my product arriving to me. I am happy to say I received my RAM yesterday, months ahead of the ETAs of other orders I had out for the same product with other suppliers. I have been impressed with the process of working with Comp Source and Jordan specifically. He provided fast responses, and understanding of not only events in the supply chain but also in empathizing with me as a customer waiting for a product. As a result of this experience I look forward to working with Comp Source in the future as a very satisfied customer.”
“Had to rent a few items for DJ ing a company party... James and Empirical Sound came through to make it happen.
... I've been going there for over 35 years.”
“Scotty was superb. Lost my phone. He had me in and out in 10 minutes with a new Samsung. Went to other metros and couldn't help because I didn't know my pin.”
“I've been with T-Mobile for several years now, and I couldn't be happier with their service. From their lightning-fast 5G network to their responsive customer support, T-Mobile has consistently exceeded my expectations. Their plans are competitively priced and offer great value for money. I especially appreciate their commitment to innovation and keeping customers connected wherever they go. Highly recommended for anyone looking for reliable service and excellent coverage!”
“I searched online for a high-end sound system, and one company really stood out over everyone else. I contacted them, and from the first moment in speaking with them, I was so impressed with their knowledge, creativity, and customer service. I could already see why everyone raves about them. The amount of time, and patience they put into just designing the system is remarkable. Throughout the entire process, I was continually surprised, shocked, and beyond impressed, and just when you thought they could not surprise you more, they do! The level of communication far exceeds anything I have ever experienced in all the years of dealing with different companies. From start to finish, day and night, they were so personal, so down to earth, that you completely forget that you are even talking to a company. 110% best customer experience ever!”
“On May 3rd My phone was stolen and I went to this store in a panic. The guy working there (I didn't get his name) was absolutely compassionate and helped me quickly and professionally. He went above and beyond for me, which I really appreciate.
Thank you!!”
“It's a nice store with great customer service.the plans are affordable however the company charges 5 dollor fee to pay in person with cash. Online via debit which I don't want to do dosent charge that fee. If you want more possible business you need people in your stores. You should not penalize us for paying cash in person . Your making enough money on your phone sales and monthly billing. You are also tied in with Tmobile.So your pricing should be good across the board on everything not greedy.”
“I remember back in the days we were able to get presents ? or gifts on Tuesdays
But some metro pcs stores don't do it no more....
Anyway I really wish these stores get plexiglass inside for customer service windows with a button for the police to rang
I don't wanna go inside no more
I heard the Broadway location got robbed yesterday, awwww such horrible news ? ? ????♀️?♂️?????⌨️
I love ❤️ that store”
“Overall we had a great experience with Wellman & Griffith. Steve was a pleasure to work with during the whole experience. From the choosing and purchasing of TVs and sound equipment, to the installation, everything was seamless. Would highly recommend!”
“My rep “MJ” was awesome. Attentive. He did what tech coach told me “only a corporate store can do.” Which was another 30 mins away. He handled my needs meticulously and made sure my phone was active on my way out. Thanks MJ, will be sending any sale that comes my way to you.”
“Professional and efficient. The rare occasion they didn't have the radio part I needed in stock, they were able to get it in quick. The cute little beige dog is a sweetheart.”
10AM - 8PM
5915 St Clair Ave., Cleveland
Electronics
“Really nice and awesome guy who works the store . I bought 3 iPhones there and all were great. Definitely will only use him and would also recommend him to friends and family. Also, he has a lot of deals on new IPhones and bundles for new phones and plans together. Definitely check it out! food is really, really good too.”
“Kenyatta and Dave have always looked out for me and my mother with our two accounts that we’ve had that both of my accounts have been paid off. I will continue to rent from them. There was never a problem when family illness left us running late on my payment. I am a firm believer in KARMA and they always showed wonderful patience and kindness
Thanks again”
“While returning an item today, I experienced great customer service, patience and a peaceful atmosphere. I really appreciate the customer service. Thank you ?”
“Excellent customer service was provided by store manager Brendan. The shopping experience was awesome with his assistance. I highly recommend this t-mobile location”
“Fantastic organization, friendly staff that were hard at work, and a great variety.
Best selection of cds ive seen in a very long time. Also has records, tapes (like vcr tapes), video games, figurines, miscellaneous novelty items, consoles, comics, etc.
Had a wide range of games and consoles, including newer issues of retro consoles, but also OGs. Saw switch, gameboy, n64, nes/snes. Ps1, ps2 and on. For sega, games I saw were primarily genesis but they had some.other consoles. I didnt see game gear or master system.
Got some tapes and I really like this place. I recommend but dont expect flea market /yard sale prices.”
“They told me what they would do, how long it would take, and a cost estimate over the phone. They did what they said they would do, within the time frame specified, and within the cost estimate provided. I couldn't have asked for more.”
“My service rep was "Q" and she is the best rep that has help me out of all the years I've been with Metro Pcs. She is very knowledgeable about all the products and services they offer. Even though customers were coming in she didn't rush the process she greeted the walk-ins and let them know she'd be right with them. She explained everything and informed me of my upgrades and deals for my account. This was my first time coming to this store so as long as "Q" is here I'll continue to come here!! Don't loose her she's definitely an asset to this company. Excellent job "Q" and thank you again.”
“Its a Metro store on Broadway, but given that, it's always clean, the people are always respectful, and its been there for years. I live on the west side now and I still prefer to go to this location over any of the hole in the wall shops by me.”
9:30AM - 7PM
1409 Golden Gate Blvd #344b, Cleveland
Electronics
“Great Costco food court as always. Service is fast and food is great. Sometimes it gets crowded and there aren’t any available times but as long as you go outside of peak hours (weekend late mornings and early afternoons) you can usually get a table.”
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“Devonte was great! He was patient and explained everything with great detail. Amazing personality! Will be visiting here and doing business here in the foreseeable future.”