Metro by T-Mobile at 16712 Chagrin Blvd offers great prepaid plans and 5G phones from Apple, Samsung, and OnePlus. Customers praise the friendly and professional staff, highlighting their helpfulness and respectful attitude. Many mention that staff members like Amir and Rob go above and beyond to provide excellent customer service and assist with their needs. While some experiences include minor billing confusion, overall, customers feel satisfied with the service and recommend visiting the store for the best deals and support. The store is known for its welcoming environment and knowledgeable team.
Went to this location this morning, and I believe his name was Zac. Anyway he was so helpful, kind and courteous. The store was exceptionally clean and organized. There was another young man there also, a worker but I didn’t recall his name. He was nice as well. Thursday 08/26/26. @10:00 am.
August 2026
Went their to get my phone fixed. They hiked me up with a new phone. Love metro
April 2026
Very helpful, very nice, beautiful costumer service and would come back to this location
