Metro by T-Mobile at 16712 Chagrin Blvd offers great prepaid plans and 5G phones from Apple, Samsung, and OnePlus. Customers praise the friendly and professional staff, highlighting their helpfulness and respectful attitude. Many mention that staff members like Amir and Rob go above and beyond to provide excellent customer service and assist with their needs. While some experiences include minor billing confusion, overall, customers feel satisfied with the service and recommend visiting the store for the best deals and support. The store is known for its welcoming environment and knowledgeable team.
Very helpful, very nice, beautiful costumer service and would come back to this location
August 2025
The worker was really nice to me about a question that I had I will be visiting there soon for a new phone 😁
February 2025
Scotty was superb. Lost my phone. He had me in and out in 10 minutes with a new Samsung. Went to other metros and couldn't help because I didn't know my pin.
