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“It didn't have what I was looking for but neither did Ace or Menard's. The person on duty was very helpful and did try to find ne what I was looking for.”
“I really love this hardware store! The employees are friendly and always helpful. They always go above and beyond in helping me find what I need and offer good advice. I never have to wait for help or walk miles around a store trying to figure out what's where. Another neat thing about this store, they offer some of the old-time candy! And it's not ridiculously expensive.”
“Renewed my dog licenses here. The young gentleman serving as cashier was very helpful & knowledgeable about the licensing process & completed my registration very quickly.”
“The store has just about everything, and the owners are supper friendly and easy to do business with, I enjoy just walk around and seeing everything they have to offer”
“Called inquiring purchase of battery for garage remote...knowing I didn't have much time before work I asked on the phone where they were located and advised right by with paint Dept. I arrive head to paint Dept and ask the lady associate who stated she was the one who answered my call. She was MORE than helpful. She also answered questions about paint, type to use on paneling. Cashier was equally as nice and helpfulCustomer Service wins me over.. and when an associate can point you directly where you need to be to find something...that's service. I will be returning”
“What an amazing experience I had with two of the team members here. Went way above and beyond helping my wife and I out. We drove from 3 hours away and spent over an hour trying to make something happen. And these women were outstanding with customer service. And treat you like family. Wish I had them as my local store”
“Nice local hardware store. Personally a great place for Milwaukee accessories, they actually have more than the Home Depot in North Canton, however, they do have less actual Milwaukee tools. The same goes for other major power tool brands. They have a lot of home improvement items, pretty much everything you would expect from a local hardware store. Great place to shop especially if you like to support local businesses.”
“Remodeling a house and wanted to see if I could take out a wall in the center of the truss. Found their name stamped on every truss. Called the company, alked to the general manager and he was very helpful. He told me the design I have can easily span the 30 feet. Nice to be able to call a company and instantly get the information you need, that's very rare. Thanks a lot.”
“This is the only hardware store that I frequent! They always have what I need, answer questions, and give knowledgeable advice. I am so thankful I can shop without being completely intimidated! Thank you!”
“I’ve rented two larger machines from Home Depot in Wadsworth , both times warren has helped me out . Awesome guy, quick easy transaction , always helps me get acclimated with the equipment really well. If I were you, I’d rent from here and ask for warren . The prices aren’t the cheapest, but the availability and ease of rental is worth the extra!”
“This store went from bla to great by hiring many friendly older professionals who know their stuff and take pride in helping others.Thank You management for hiring caring impressive older men and women.”
“Ace has what most hardware stores have but it also has a broader selection of the harder to find manufacturers items. I'm not sure you can find an item that you need that they don't have or can not order.”
“I just wanted to send a shoutout to Christine who went above and beyond to get me the light bulbs I wanted today. I grabbed the last box off the shelf and found her to see if they had more stored somewhere else. At first she thought they were out but she checked again and found a box on an unopened pallet in a different aisle. She then got a lift operator to get it down for me and searched through the pallet to find the exact box I needed. Great customer service! So appreciated.”
“Staff was friendly. We came for Premium Wood pellets for our house pellet stove. They had plenty of the pellets. We were glad they had them at a great price also!”
“I've ordered twice now from Adam Daniels in the PRO Department for my new deck. He was so helpful in making sure we had everything we need for our project. Even when stuff was out of stock, he found it in other stores so we could still have a timely delivery. Also, he set the delivery times to accommodate my schedule and the delivery guys were great both times. Will continue to buy from Adam and this location.”
“I had an online pick up a few weeks ago and I just want to let you guys know that Ericka, Jaiden and Tyler were amazing. Excellent customer service. I would highly recommend the Massillon Home Depot. Thank you for being so helpful.”
“This is the best customer service I've ever had I wish I knew the gentleman that helped us out but he was so nice, took us 10 minutes to get everything we needed witch for Home Depot is very helpful!!!”
“I have been spending a. Considerable amount of money on home improvements. Home Depot has been there to get me through the easy part. The tough part of completing the projects was up to me.”
“Just about everything is good, I picked up my product from the shelf and then I had to walk pretty far to find somebody to explain something about the product that I purchased, I know it’s probably hard, but I wish there was somebody at the door to help this older lady find a product and then explain the product to me. I know you probably can’t have somebody at the door all the time, but it would help if there was somebody there some of the time.”
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“I love this little hardware store it has a very comfortable atmosphere nostalgic almost the owners are amazing people and will make sure that you have a pleasent experience with there store they have a wide variety of parts for plumbing electrical and lawn and garden. They also sell Husqvarna parts and a few more small engine parts if you have not , you definitely should check them out and give them a chance we need more small businesses like this one around . Amazing people with amazing service and great prices”