AAA Gahanna New Albany is a full-service location on the east side of Columbus offering car care and travel agency services. The ASE-certified technicians provide reliable and efficient service for routine care and major repairs, with towing available for members. Customers report prompt service, reasonable costs, and supportive, kind employees who treat them well. The full-service Travel Agency assists with planning, cruises, and tours, offering knowledgeable and helpful, patient, and resourceful advice. Customers appreciate the personalized service and exclusive member discounts. However, some find the layout confusing, as the car care and travel services share an entrance without clear communication between them, which can lead to a wait without being seen. The manager and staff are noted for making efforts to resolve concerns and provide excellent customer service. While service hours vary and customers advise calling ahead, the location is praised for offering exceptional value and satisfaction, serving both members and the public with pride.
