American Eagle & Aerie offer a range of clothing designed for comfort and confidence. American Eagle specializes in jeans, tops, athleisure, and accessories, while Aerie focuses on bras, underwear, activewear, and swimwear. Customers have generally praised the products, highlighting the fantastic selection and wide variety of sizes available. While some customers reported mixed experiences with staff, many appreciated the friendly and helpful service. For instance, one customer noted that although they faced challenges returning joggers, some employees were understanding and accommodating, while others were less helpful. Conversely, another customer shared a positive experience with a manager named Rachel, who provided excellent recommendations for expecting mothers. Several reviews highlighted the attentive nature of the staff, with one customer appreciating how employees helped them navigate the store when feeling overwhelmed. Another customer was especially impressed by the proactive customer service, as a cashier promptly called to inform them about missing items after their purchase. Overall, American Eagle & Aerie are recognized for their quality products and a generally welcoming shopping environment, although experiences with staff may vary.
Appreciate the fabulous customer service shown to me. I was looking for jeans. Raji and another sales person were super trying to accommodate my needs. Great customer service!
January 2025
Went in and used a picture of my virtual gift card to get some accessories. I've read some of the other comments, some complaining about employees talking amongst themselves. You can just go over and ask them a question, it's really no big deal. (Not every shopper likes employees going over to them all the time.)
August 2024
Rachel - the Aerie manager - was fantastic! She was so sweet and helpful. As an expecting mother myself - she had all kinds of recommendations for shirts that were bump and nursing friendly. Highly recommend shopping at this store! Great selection, wide variety of sizes, and wonderful customer service! Thank you so much,... read full comment