City Gear is known for its quick order processing and a generally positive shopping experience. Customers appreciate the helpfulness of the employees, especially when it comes to locating hard-to-find items. However, some issues arise with the return policy, as customers only receive gift cards for returns. While many enjoy shopping at City Gear, some express frustration over the rewards system, noting it takes significant spending to earn rewards. Additionally, there are concerns about inconsistent customer service, with mixed experiences reported regarding employee attitudes. Overall, City Gear offers a decent shopping option with room for improvement.
