Duluth Trading Company is a multichannel apparel retailer offering ingenious workwear designed to meet the demands of hardworking men and women. Their tough, functional clothing is tested by a hardcore team of Duluth Women to ensure durability. Customers generally praise the high-quality products available at Duluth Trading's brick-and-mortar stores, though some report issues with staff knowledge of upcoming sales. The return policy is also well-received, with efficient in-store service. However, online ordering can be a frustrating experience. Customers have reported poor communication, slow shipping times, and overall poor service, with some orders taking 6-12 weeks to arrive. This has left a "bad taste" for some long-time customers, who may reconsider future online purchases. Despite these challenges, one exceptional in-store experience was highlighted, where a sales associate named Justin provided exceptional customer service. His product knowledge, personalized attention, and dedication to ensuring customer satisfaction left a lasting positive impression. Overall, Duluth Trading Company is known for its high-quality, problem-solving workwear, but the company's online operations and customer service have room for improvement to match the positive in-store experiences.
We like this location, fully stocked. Staff were not knowledgeable about upcoming sales. We had to return to get our $60.00 credit. Great that they gave it to us though it was inconvenient.
April 2025
They have great clothes. Never disappointed. This day didn't have Bible shorts I wanted but I now know size I want.
