Duluth Trading Company is a multichannel apparel retailer offering ingenious workwear designed to meet the demands of hardworking men and women. Their tough, functional clothing is tested by a hardcore team of Duluth Women to ensure durability. Customers generally praise the high-quality products available at Duluth Trading's brick-and-mortar stores, though some report issues with staff knowledge of upcoming sales. The return policy is also well-received, with efficient in-store service. However, online ordering can be a frustrating experience. Customers have reported poor communication, slow shipping times, and overall poor service, with some orders taking 6-12 weeks to arrive. This has left a "bad taste" for some long-time customers, who may reconsider future online purchases. Despite these challenges, one exceptional in-store experience was highlighted, where a sales associate named Justin provided exceptional customer service. His product knowledge, personalized attention, and dedication to ensuring customer satisfaction left a lasting positive impression. Overall, Duluth Trading Company is known for its high-quality, problem-solving workwear, but the company's online operations and customer service have room for improvement to match the positive in-store experiences.
Usually I buy on line since there is no store where we leave but we always come check it out when in town for work or family. Love Duluth Trading
June 2026
The staff was most helpful and friendly. The store was clean and well organized. Merchandise is a little pricey but you get what you pay for. One of my favorite places to shop.
May 2026
Great store. Employees were helpful and it was well stocked. The deals in store are way better than online.
