Macy's is an iconic department store offering a first class selection of top fashion brands, shoes, clothing, housewares, gifts, and furniture. Many customers report fantastic and amazing shopping experiences, citing exceedingly kind, helpful, knowledgeable, and patient employees who greatly expedite the process and make shopping an enjoyable learning experience. These fantastic employees are a key reason customers consider Macy's. However, experiences can vary. Some shoppers feel the store is not what it used to be, suggesting more effort is needed to keep areas well-stocked and organized. Instances of employees appearing uninterested in helping, where simple assistance was not offered, have also been noted. In these cases, the helpfulness of other staff members has positively influenced the overall experience.
Blance was phenomenal! I stopped in there before to exchange a cologne which she made very simple, I recently went back to buy another cologne and she helped me again as well as remembering me from before! Definitely recommend seeing her if you need help picking out a cologne
March 2026
I was just walking through Macy's to walk the interior mall. Macy's is still in business!
February 2026
Very organized and easy to find what we were looking for
