Macy's is an iconic department store offering a first class selection of top fashion brands, shoes, clothing, housewares, gifts, and furniture. Many customers report fantastic and amazing shopping experiences, citing exceedingly kind, helpful, knowledgeable, and patient employees who greatly expedite the process and make shopping an enjoyable learning experience. These fantastic employees are a key reason customers consider Macy's. However, experiences can vary. Some shoppers feel the store is not what it used to be, suggesting more effort is needed to keep areas well-stocked and organized. Instances of employees appearing uninterested in helping, where simple assistance was not offered, have also been noted. In these cases, the helpfulness of other staff members has positively influenced the overall experience.
