Metro by T-Mobile is highly praised for its friendly and helpful staff who go above and beyond to assist customers. Customers appreciate the knowledgeable employees, especially those who stay updated on the latest offerings and can provide detailed information about both Android and iPhone devices. Many mention that the staff make sure customers are satisfied and understand how to use their new phones before leaving the store. The store's atmosphere is described as welcoming and customer-focused, with some customers willing to drive across Columbus just to visit. Staff members like Sal are highlighted for providing great deals, excellent service, and making customers feel valued. While most reviews are very positive, there are occasional mentions of other stores where staff lack knowledge about Android phones, suggesting room for improvement across some locations. Overall, Metro by T-Mobile stores are seen as awesome places to shop for mobile devices, with friendly, helpful, and knowledgeable staff making the experience enjoyable and trustworthy.
