Metro by T-Mobile is highly praised for its friendly and helpful staff who go above and beyond to assist customers. Customers appreciate the knowledgeable employees, especially those who stay updated on the latest offerings and can provide detailed information about both Android and iPhone devices. Many mention that the staff make sure customers are satisfied and understand how to use their new phones before leaving the store. The store's atmosphere is described as welcoming and customer-focused, with some customers willing to drive across Columbus just to visit. Staff members like Sal are highlighted for providing great deals, excellent service, and making customers feel valued. While most reviews are very positive, there are occasional mentions of other stores where staff lack knowledge about Android phones, suggesting room for improvement across some locations. Overall, Metro by T-Mobile stores are seen as awesome places to shop for mobile devices, with friendly, helpful, and knowledgeable staff making the experience enjoyable and trustworthy.
Kilsy is so amazing. I have been dealing with her for years now. And she has always got what I need. Always fully stocked. Get prices. Today I got to meet the store manager Sal and they helped me get all my Christmas needs. Please go shopping with them. You won't be disappointed
December 2025
Received a text message from Metro by T-Mobile about tablet ON US deal for the holiday went to the store show the store Rep. my text & hooked me up within minutes. Great deal with no surprises attached & employees were so helpful in & out. Thank you
October 2023
They have the best service to their clients and even more so the girl who always helps me
