Old Navy in COLUMBUS, OH offers a wide range of fashionable clothing for the whole family. From trendy maternity wear to stylish options for women, men, and kids, the store provides a convenient shopping experience with the ability to buy online and pick up in-store. Customers appreciate the store's well-organized layout and ample lighting, making it easy to find what they need. The clothing selection is praised as amazing, catering to a variety of styles and sizes. While the dressing room facilities could use some improvement, the overall shopping experience is positive, with the staff being helpful and accommodating, even during emergencies. Unfortunately, the store has also faced some security issues, with reports of a customer stealing merchandise. Additionally, some customers have had negative interactions with the store's managers, who were described as rude and argumentative regarding discounts. Overall, Old Navy in COLUMBUS, OH provides a generally satisfactory shopping experience for the whole family, with a wide range of fashionable options and a convenient in-store pickup service.
The store was playing festive Christmas music. It was clean and organized and, when I needed another size jeans, an associate went an grabbed one for me. That kind of customer service is pretty rare these days! I'll definitely be back and you should go there too.
June 2025
Went to drop off a return of online order on a weekday afternoon. Parking was close and plentiful, store was clean , lots of associates ( and customers) but the line went really quickly and the return was seamlessly!
September 2023
Overall a good store, although the bathrooms are slightly hidden. ♡
