PANDORA, the world's largest jewelry brand, is known for its commitment to love and sustainability. They offer a wide selection of jewelry made from high-quality recycled gold and silver, allowing everyone to express their love in their own way. The store at 4015 The Strand E in Columbus, OH has received mixed reviews from customers. Some have praised the excellent service provided by attentive staff members like Diona and Meche, who are noted for being pleasant and professional. Customers have found the store to be a great place for gifts, with helpful assistance in choosing items like charms and necklaces. However, there have been notable complaints regarding the customer service experience, particularly involving a staff member named Destiny. Customers reported feeling treated poorly when seeking assistance with a defective bracelet, highlighting a lack of support and rude behavior. While some customers have had positive experiences, others have emphasized the need for improvement in service quality. Despite these issues, PANDORA remains a popular destination for jewelry, and many appreciate the chance to shop in an official store where they can see and touch the products. The company continues to strive for excellence while aiming for sustainability goals, including being carbon neutral by 2040.
Diona and team were excellent and very attentive to every customer. Picked up the Double Heart Pendant Sparkling Collier Necklace as first pandora gift for our princess.
April 2025
Great overall experience. Store manager helped with all questions, and was very informative, about choice of charms for my anniversary. Will always shop at this location. She made shopping easy
April 2025
I enjoyed my visit today to the Easton location. Received excellent service from Meche. She was pleasant and professional.
