Spectrum Store

Cell Phone Stores, Internet Service Providers
Hours: The Spectrum Store on Polaris Parkway in Columbus provides services for Internet, mobile, cable TV, and equipment handling. Customer experiences highlight a mix of positive service and significant wait time challenges. Many reviews note that the staff members are consistently described as polite, professional, patient, well-trained, and courteous, with specific praise for their pleasant and professional interactions. However, a common and major point of criticism is the extremely long wait time, described as ridiculously long and slow, with one mention of a three-hour wait without an appointment. The store uses a ticket number system, but customers suggest it would be improved by having all workstations fully manned and by creating a separate, faster system for simple equipment drop-offs. The strong consensus is that making a reservation or appointment is highly recommended to be seen faster, as those with appointments are prioritized. While the procedures can feel slow and agitating, the quality of the individual staff service is frequently highlighted as a positive aspect of the store.

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1. Columbus, Ohio