U-Haul Moving & Storage of Riverside offers a variety of services for local and long-distance moves, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage options. Customers have noted that the rental process can be straightforward, with some staff members, like Cora and Brayden, praised for their quick and easy assistance during pick-up and drop-off. However, there are some concerns regarding the app-based check-out process, which has experienced glitches that required staff intervention. While most customers appreciated the helpfulness of the staff, there were reports of issues with the vehicles, such as malfunctioning air conditioning and safety concerns like faulty tail lights. Some customers also expressed a need for better training of staff to ensure privacy and security during transactions. Despite these challenges, many reviews highlight the overall kindness and customer care provided by the employees. One customer remarked on the importance of conducting thorough checks on vehicles before use, emphasizing that a walk-around inspection is beneficial. Although there were some negative experiences, many customers expressed gratitude for the assistance they received, especially during stressful moving situations. Overall, U-Haul Moving & Storage of Riverside is recognized for its variety of rental options and dedicated staff, though improvements in vehicle maintenance and staff training could enhance the customer experience.
