Spectrum Store, located at 2010 S Jefferson Ave in Defiance, OH, offers a range of services including broadband Internet, mobile, and cable TV. Customers appreciate the courteous and helpful staff, although many have noted that the store is often understaffed, leading to long wait times. While some users have experienced issues with service, such as problems with account cancellations, others have reported that their Internet has been running smoothly for the past two years. The store also provides options for shopping, upgrading services, picking up or returning equipment, and paying bills. However, visitors should be prepared for slow service and may want to set aside extra time for their visit. Overall, the Spectrum Store aims to provide essential services but faces challenges related to staffing and service speed.
Always have to wait in line for 10 plus mins to get any help. They should have one cashier that takes just payments for those that just want to pay their bill. Usually only have one or two cashiers when they have 3 registers. I never seen all registers working and taking care of customers.
September 2025
Samantha went above and beyond to help me today with some internet issues. Should could have easily just handed me the equipment and move on to next customer. She didn’t and actually noticed some things that would help me out more. Thank you Samantha
August 2025
The guys took care of my problem. Sent me on my way with a brand new modem.
