Marriott Columbus Northwest is a hotel that receives generally positive reviews for its friendly, accommodating, and compassionate staff. Many guests, including frequent business travelers, highlight the wonderful and supportive team. The hotel is noted for being a reliable long-time partner for companies. Specific examples of excellent service include staff compassionately allowing cancellations and refunds outside the policy due to a family emergency and a child's injury, gestures guests deeply appreciated. The rooms are often described as great, large, super clean, well-kept, and with nice shower heads. The hotel itself is considered nice and the food at the hotel is very good, with a great full bar and many dining options nearby. Many guests feel safe at this location. However, there are some consistent criticisms. Some guests note the hotel could use updates and complain about the small gym, wishing it were larger. A significant issue involved a private event in the lobby area causing confusion and blocking access for a wedding party, though management clarified the bar remained open. Isolated incidents of room cleanliness, such as mold and hair in the bathroom, have also been reported. Despite these occasional drawbacks, most guests express a strong intent to return and recommend the hotel.
Place was clean and people were very nice and there was alot of workers it seemed like. About only complaint is its winter time and snow on ground and they could have had the parking lot cleared better and especially the walkways from lot to doors.
January 2026
Attended a conference here. Very nice hotel and great breakfast
December 2025
Beautiful facility and rooms, staff was friendly. Half a dozen cars got their windows smashed out while I was there. I was told it was not unusual.
