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“The employee who helped us set up the new account, Michelle, was excellent! Great customer service and made both my wife and I feel welcomed to the bank and the area.”
“I have had nothing but great service from these folks in New Philadelphia! They have always answered my questions thoroughly and honestly, great service with second chance checking and now a regular account, helped me budget financially and set up online billing, and even dispute a transaction. No matter how busy they are they have always had a smile on their face and a great attitude of compassion and joy. I will never bank with anybody else.”
“I still think it is weird to have to make appointments for things like opening an account, and while i can see it can save money on employees, i feel it is used as a tool to reduce customer interaction”
“Staff members always go out of their way to provide excellent service. They are friendly and willing to assist you promptly. The corporate levels make changes that are not always so great but that is any bank. The people here are extroardinary and care which is why I have kept my business here.”
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“We really enjoyed working with Amy. She explained the process well and kept us informed. She made the transition to the new Sugarcreek manager for our closing very smooth.. Keith & Marsha Snyder”