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“I’m not going to go into all of the details about my trailer hitch installation, but there were a number of problems that resulted due to unexpected staff and parts availability. While the issues were frustrating, the store manager Rob was very gracious, very polite, and made a genuine effort to make things right. Frankly, he was entirely responsible for turning what could have been a situation that created a high level of customer dissatisfaction, into a positive experience for me. I think it’s more important to judge an organization/person on how they handle a problem as opposed to whether there was a problem. If you have any issues at this location, ask for Rob….he’ll do just best to resolve your problem and treat you fairly.”
“Angela at the Middletown, Ohio U-Haul on Verity Parkway was very helpful and went above and beyond for myself and my family. Thanks Angela for making our move smooth. Your willingness to help an older lady load her boxes made me so excited. I'm grateful for you. This company needs to give this woman a raise. She was helpful, knowledgeable and a delight to work with. My experience with customer service on the 800# ? .down”
“It is for a residence we don't live in, an elderly relative does and with your timely delivery it just something we can count and something less to worry about.”
“2 days ago I wrote a review and if I could have gave him a negative number I would have but they have redeemed themselves they send a guy today this evening they fixed the problem it was the Regulator but I now have heat Actually rather impressed and a little embarrassed I overreacted but I did get results they say the squeaky wheel gets the grease..”
Propane
Propane
Propane
Propane
Propane
“Kathleen K was WONDERFUL! She was very knowledgeable about all practices and procedures that needed to be followed. She took her time to make sure we found the equipment on the lot and to make sure we had everything we needed.”