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“I went there to get a trailer hitch installed on my new car. They were understaffed, but the manager there gave his honest opinion that the guy they had doing hitches that day wasn't experienced enough to get the job done correctly on my new car. He transferred my reservation to a different UHaul and coordinated with them to get my job done that same morning. Props to them for being honest about if they could get it done, and for being proactive to make it right for the customer.”
“Angela at the Middletown, Ohio U-Haul on Verity Parkway was very helpful and went above and beyond for myself and my family. Thanks Angela for making our move smooth. Your willingness to help an older lady load her boxes made me so excited. I'm grateful for you. This company needs to give this woman a raise. She was helpful, knowledgeable and a delight to work with. My experience with customer service on the 800# ? .down”
“2 days ago I wrote a review and if I could have gave him a negative number I would have but they have redeemed themselves they send a guy today this evening they fixed the problem it was the Regulator but I now have heat Actually rather impressed and a little embarrassed I overreacted but I did get results they say the squeaky wheel gets the grease..”
“It is for a residence we don't live in, an elderly relative does and with your timely delivery it just something we can count and something less to worry about.”
Propane
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“My experience was perfect from beginning to end. A definite 10/10! Friendly and professional. I will definitely be using this U-Haul location in the future. Thank you!”