7AM - 7PM
8210 Beechmont Ave, Cincinnati“I had a wonderful experience reserving/packing Uboxes at the Gilbert Uhaul location. I lived in the neighborhood without a car, so I must have visited the location at least 6 times to cart a dolly full of boxes and moving supplies home. I'm so thankful I could get all of my moving supplies right around the corner. (Side Note: I highly recommend the brown packing tape -- like a dream for packing!) Everyone was helpful and friendly. Although this isn't the common location for loading, the Gilbert store happily accepted my reservation and ensured my Uboxes were available on moving day. I feel like everyone worked to ensure my move was as smooth as possible. Management went above/beyond to get all the details corrected and send me and my things on my way across the country. I know renting storage containers can be stressful, but my experience overall was very good.My only small complaint was the wait time to have my Uboxes ready for the movers to load. They waited in the parking lot for almost an hour, which I was paying for at a rate of $160/hr. There were some snags with getting my paperwork complete and the location was VERY busy (I'm talking lines to the door) so I understand that the delays were not intentional, but waiting for so long was certainly costly. It would have been great if my containers had been ready a lot sooner to save me some money and my movers some time.Regardless, I am very happy with service and I think this location deserves praise for all the help they provided over the month of my move. And extra special Thank You!!!”
“I stopped here on a whim. Best decision ever! Everybody was very nice and helpful. Needed my car detailed and they were readily available to help. This will be my detailing spot! Oh and they had a pocket pit ? I got to go back and see the puppy!! Thank you for the amazing customer service ❤️ ?”
“Joe and Rob are the top people in customer service at this place. Never fail to get what I need when I need it. I will continue to go back to this U-Haul anytime I need a truck for any of my needs.”
“The most recent operator that took a payment performed the task, but her tone of voice was uninterested and made me feel as if she was annoyed with me. Attitude matters.”
7AM - 7PM
2001 Dalton Ave, Cincinnati“Ms.chappell is a great person keep a smile on her face and she does a good job keeping the facility clean and smelling good Everytime I come in there she's there and working hard. She definitely deserves a bonus I been to other uhual places this is by far the best. Would most definitely recommend to storage your goods”
7AM - 7PM
9176 Colerain Ave, Cincinnati“Pierce was a great help both times we visited(renting and returning). Even helped park the trailer with our truck. Super friendly. Employees like that are hard to find.”
“We had the best experience with our check in process at U-Haul. We were met with a smiling face from "Jay," and she was so professional and friendly! She made our day with all of her warm and wonderful comments she made to us. She is definitely a TOP NOTCH employee and I hope the company sees that!”