U-Haul Moving & Storage of Hamilton offers a full range of moving services, including truck rentals and self-storage. The location is often very busy, which can lead to limited staff availability and trucks being in short supply, especially on weekends. Some customers report a smooth rental process with flexible return policies and appreciate the staff's efforts to be helpful and efficient even when busy. Positive long-term experiences note that great service remains consistent over the years. However, several significant issues are frequently reported. Customers have received trucks with problematic fuel gauges, inaccurate paperwork regarding gas levels, and vehicles with very low or empty gas tanks. This has led to disputes and overcharges for fuel upon return, with some customers feeling the practice is scammy. Additional problems include trucks having low tire pressure warnings. Reservations can be problematic, sometimes leading customers to be sent to inconvenient, unstaffed self-serve locations without proper instructions, causing frustration and delays. While the local staff and manager are often praised for being helpful and trying to resolve issues, navigating problems sometimes requires contact with the main U-Haul customer service line for refunds and solutions.
Kathleen K was WONDERFUL! She was very knowledgeable about all practices and procedures that needed to be followed. She took her time to make sure we found the equipment on the lot and to make sure we had everything we needed.
April 2026
The employees are friendly and very helpful, any problem I had with my online process was easily fixed. I will definitely use this location in the future. 10/10!!!
February 2026
The gentleman working was friendly, efficient, and helpful.
