Victra, a Verizon Authorized Retailer in Hartville, OH, is known for its friendly and helpful staff who are dedicated to providing a positive customer experience. Customers appreciate the knowledgeable store consultants and managers, such as Alana, who is caring and attentive, especially to older customers. The staff offers a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Customers often mention how staff members like John and Ryan go above and beyond, taking the time to listen, solve issues, and even help save money on bills. The store's team is praised for their patience, expertise, and genuine care, making the store a trusted and welcoming place where customers enjoy shopping and receiving support. Overall, Victra in Hartville is appreciated for its excellent service and friendly atmosphere.
Cannot say enough good things about Alana and her truly above and beyond service. Every store and employee should be modeled after her level of excellence and dedication to the customer and their real satisfaction. 10/5 stars
July 2024
John was very helpful and made the experience top notch. I took up a lot of his time because I upgraded from an old phone and he was excellent with the whole transaction
July 2024
Great experience at this Verizon. Managerlady friend helped me so much getting into a new device
