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“I attempted to clear a phone/return it to the factory settings, before sending it in as a trade-in. It was going okay at first, but I ended up in an endless loop as I followed the prompts. I took it to the Verizon Authorized Dealer at 721 Hebron Road in Heath Ohio, as I was so frustrated at not being able to complete the process. Melissa and John were so very understanding, helpful, patient, kind, and determined to help me! They were able to figure out the issues and get the phone back to the factory settings. I am so grateful for their excellent customer service!”
“Had to end service at one location and activate a replacement phone. Associate Haley did a great job helping multiple people at the same time. Friendly and crazy efficient.”
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“Thank you Duncan!! I had a rough experience getting things correctly handled thru the customer service phone number… it was bad. I went into this authorized retail store and thankfully Duncan was the person who was available to help me. He went above and beyond to get the situation escalated properly and to get all of my issues resolved. I will definitely be returning to this store for any and all T-Mobile issues.”