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“We went in to get upgrades with Adrianna and she was absolutely amazing helped us with everything we needed and answered all of our questions highly recommended for anyone looking to upgrade or just get new phones.”
“Thank you Duncan!! I had a rough experience getting things correctly handled thru the customer service phone number… it was bad. I went into this authorized retail store and thankfully Duncan was the person who was available to help me. He went above and beyond to get the situation escalated properly and to get all of my issues resolved. I will definitely be returning to this store for any and all T-Mobile issues.”
“I just switched to Verizon and after walking out of the corporate store right down the street because of poor customer service, I couldn't ask for any better service than what I have received from this location. Had some issues getting the new phone set up and Racheal was very patient and helpful in getting the issues resolved. Thank you so much for the awesome customer service experience.”
10AM - 9PM
771 S 30th St, Heath
Mobile Phones
“Took my sons tablet here twice. Both times the quality of the fix was top notch, and affordable. They kept in communcation with me via text throughout the process.”
9AM - 8PM
721 Hebron Rd, Heath
Mobile Phones
“I attempted to clear a phone/return it to the factory settings, before sending it in as a trade-in. It was going okay at first, but I ended up in an endless loop as I followed the prompts. I took it to the Verizon Authorized Dealer at 721 Hebron Road in Heath Ohio, as I was so frustrated at not being able to complete the process. Melissa and John were so very understanding, helpful, patient, kind, and determined to help me! They were able to figure out the issues and get the phone back to the factory settings. I am so grateful for their excellent customer service!”
“My husband and I went to this store yesterday to upgrade his phone- we had a scheduled appointment for 11 am. Courtney was extremely helpful and knowledgeable and was able to get us a xumo device and faster internet for $10 less a month. We were there with our 3 year old and they brought her a chair to sit in AND a balloon! We were called about 10 minutes or so after our appointment time but there was another customer that was being assisted that was hysterically crying and threatening to call the police. The person that assisted her was extremely kind and even brought her a cup of water and tissues.”
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
Mobile Phones
“We switched to Boost with the help of Farrah from family mobile. She was so helpful walking us through the plans and options we had. We are glad we made the switch.”