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“I've been a Sprint customer since 2006. T-mobile took over. We've recently had the pleasure walking in and upgrading our plan. Justin, the manager and Titus, helped us get a plan closer to my previous, with some bonus perks!. Very helpful and didn't try to upsell us anything. Thanks to everyone!”
“I would love to say thanks to miss daeja she was able to transfer all my information and give me the best deal and I got some extra gifts all for the same price which was very affordable and great thanks so much and she is very polite and funny great customer service agaent”
“Both employees were able to help me choose the best phone for my personal needs, and preformed an information transfer from my old phone to my new phone with ease. They were extremely helpful throughout the whole experience.”
“All around good and very friendly Customer Service from what I experienced, now the only thing I would mention is that there was two people on staff, one of which was training and I have no problem at all, no bother in the slightest bit that things are moving a little bit slower than normal because essentially it was just one person working while the second was being trained and that’s wonderful. That’s how you learn. I had no problem there at all. I was in to replace and upgrading my screen protector, and the lady doing the training, walked away to help another customer while he was working on my screen protector, which was fine, however he ended up not knowing how to do it, again that didn’t bother me. He’s in training and still needed to learn that , the problem was he had started to put it on wrong, so she had to come over and take over, but at that point the process was already started so she had to put it on a different way, and then kept getting distracted and trying to help him process a transaction and they couldn’t just stay on task to finish putting my screen protector on, as I don’t want dust accumulating and I don’t want air bubbles. In the end she did a pretty good job, just two small air bubbles that are hardly noticeable so I’m not gonna really complain and she did offer that if I had any issues to bring it back and she would replace it, however I have free replacements anyway . She was very friendly and good at her job. I just think that you should stay on task and help the customer you’re currently helping and get that task completed first and accurately before moving on to another customer. Other than that great friendly Customer Service.”
“Yes I'm here with Brandon he young sales rep here at T-Mobile he was a really really good he was really understanding helping me to understand my phone and what to do and I bought quite a bit from him and I just really appreciate him”
“Awesome service. Highly recommended! Kade and the manager were both wonderful to deal with. If you are going to a cooperate owned store in central Ohio please go to this store and avoid the Easton store like the plague. Completely different atmosphere.”
“Few problems over the years. I love having Spectrum stores to talk face to face with a live person. I went to another service provider, but I returned to Spectrum in less than a month because of their customer service.”
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“The gentleman that was there this afternoon (12/01/2025) was a fantastic help with getting my phone SIM unlocked. He was very patient with waiting for an agent to assist us with getting my phone unlocked. And while waiting for an agent, he assisted with another customer with getting their phone bill paid. It took awhile with agents but we finally got it unlocked & I couldn't ask for a better professionalism clerk! I know his name but I'd probably spell is wrong. Yusef, maybe ? thanks my man!”