The Best Western Hilliard Inn & Suites offers a clean and pleasant stay with friendly customer service. Guests appreciate the well-maintained rooms and the overall cleanliness of the property, which creates a welcoming atmosphere. The breakfast buffet is often described as excellent, providing a good start to the day. While some minor issues like noise from the pool and small maintenance concerns such as loose fixtures and lack of supplies in the rooms have been noted, they do not significantly detract from the experience. The staff is recognized for being professional, helpful, and efficient, making check-in smooth and providing assistance when needed. The location is convenient, with nearby shops like Walgreens and truck parking available. The property is suitable for both work trips and family visits, with many guests mentioning they would return. Overall, the Best Western Hilliard Inn & Suites is considered a good choice for a clean, comfortable, and affordable stay.
We came to this location for a zoo trip we decided to stay for a couple of days and just relax before driving back home hotel was clean and the front desk staff were friendly room service was not so good we had to stay with trash in our room and had to go to desk for towels because they didn’t service the room at all
July 2025
I was very impressed with the cleanliness and customer service at the Best Western Hilliard Inn and Suites. I have not stayed at a Best Western in several years but this particular location did not disappoint! I would absolutely stay again!
July 2025
Honestly only complaint would be the noise from the pool going later than pool was supposed to be open but the kids were having fun and honestly Kids playing and not on phones or tablets is a win in my book. Breakfast was good, and the rooms were clean.
