The Best Western Hilliard Inn & Suites offers a clean and pleasant stay with friendly customer service. Guests appreciate the well-maintained rooms and the overall cleanliness of the property, which creates a welcoming atmosphere. The breakfast buffet is often described as excellent, providing a good start to the day. While some minor issues like noise from the pool and small maintenance concerns such as loose fixtures and lack of supplies in the rooms have been noted, they do not significantly detract from the experience. The staff is recognized for being professional, helpful, and efficient, making check-in smooth and providing assistance when needed. The location is convenient, with nearby shops like Walgreens and truck parking available. The property is suitable for both work trips and family visits, with many guests mentioning they would return. Overall, the Best Western Hilliard Inn & Suites is considered a good choice for a clean, comfortable, and affordable stay.
very nice king room, staff was kind and helpful, one of the cleanest rooms I've ever stayed in and the bed was very comfortable. microwave and fridge in room. shower was great.
August 2026
Leslie was extremely professional, working with me, and just a good person who treated me and everyone I saw great
July 2026
Pool was closed even though the desk person said it was open. Breakfast was nasty, skip it. Elevator was broken. Rooms & beds were clean though. Shower pressure was lacking. 5/10
