“Went in to get a color match. The employee that helped us was very kind. However, Sherwin-Williams does not allow you to get new paint if the first one does not match perfectly. They offered to add color to the current one to try and get it to match, but it still did not. The second time I went in to get the color fixed they did the color match again and it gave a different formula. But I would have had to buy another container of paint to try out that formula. Doesn’t make much sense. Just go to Menards, they allow you to exchange paint for free until they get the color right. Staff was great though!”
“Some of the best customer service ever! Aaron( pretty sure that was his name) went above and beyond to help me out! Highly recommend! Very helpful and informative! Thank you again!”
“A single, elderly woman I serve had a wheel come off of her walker. She was very distressed. So I took it into an Ace and Mark and Jim took extra time to fix the wheel and make another one turn smoothly. It was a great act of kindness on their part. A valuable couple of employees!”
“We wanted to change the exterior color of our new home, and I chose yellow. However, the peculiarity of yellow made choosing a color a bit difficult. With the patient help of the salesperson, we had to go to another branch to buy the yellow we liked. Because the salesperson's attitude was so good, I decided to change the color. For us immigrants, receiving such friendly help is invaluable. I think his name is Jacob?! If I got his name wrong, he is tall, gentle, and handsome guy.”