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“Bought blocks today for a flower bed retaining wall. Two employees had to move pallets around with a Hilo to get the blocks down I needed. They proceeded to take the cart from the garden center to the front register. They waited til I paid and wheeled them to the other end if the store under the roof at the lumber department as it was pouring rain. They then loaded my truck for me. I feel they went above and beyond to make sure I got my blocks loaded. I believe their names are Guy and David. I always get great customer service at the Perrysburg Lowe's but today was special. Employees like these make shopping better.”
“We occasionally have things we can donate and have, a few of times, found chairs, tables, cabinets, and doors that were ideal for projects. A great place to check out once in a while and certainly a great place to make donations of useful things as opposed to wastefully trashing them.”
“I always get excellent service in that location, but yesterday Big Al in paints was especially helpful. That's one area where my wife and I aren't too knowledgeable, and Al really took the time to help us understand what we need for a couple of different projects we have going on. Got us what we needed and didn't try to upsell what we didn't need.”
“Lisa, the kitchen designer, worked diligently with us to get the perfect design. She was patient with our ideas and changes. Lisa understands measurements, construction, layouts and is very particular and precise. She also has a great eye and had fantastic ideas on design and product choices. Can’t wait to see it all come to fruition. Would recommend working with ProSource and Lisa for your kitchen design!”
“I can almost always find everything that I need there. I can't find it I can find a person who can help me find it or help me with the project that I'm working on.
The only minor issue I have is that sometimes it's hard to find a person to help you. But when you do they know exactly what you need.”
“We bought a riding mower at the Tractor Supply on Central Ave on 6/8/24. Jean helped us check out and she was wonderful. Very thorough. Jean made sure that we knew about the extended warranty option. She even checked our neighbor rewards and found that we had a free same-day delivery option which saved us a ton of time and hassle. All in all, it was a great buying experience.”
“I come here all the time for pretty much all of my needs. This location is close to my home so I frequent it as much as I can. I worked for Lowe's so I used to prefer them but with my location, the depot satisfies my needs quite well.”
“EDIT: Changing back to 5 star.
I'm leaving the below in because there was a level of frustration on how this happened and hope it doesn't happen to anyone else. This is a mobile app or online order issue. YOU MUST SELECT DELIVERY FOR EVERY ITEM INDIVIDUALLY. I did not know this. I cancelled my order and then did a redo and my delivery is scheduled for ALL items.
Original issue:
Not sure what happened. Placed order using mobile app for delivery. However, got text saying ready for pickup. App shows ready for pickup for all items but one item for delivery. Called store and told that's odd and she did say everything would be delivered but then another text saying ready for pickup. I cancelled everything. I'm at work and could not go in. I'll go in tomorrow and discuss with management what happened and maybe get back on track. 3 star is just a marker for now because I prefer Lowe's and this order failed miserablely. I paid for deli of all items so not sure what happened.”
“Good place to go to get what you need. However people bring more than just their legit service animals here. I have seen people bring their emotional support animals here and they are not trained properly to behave.”
“Marcus was incredibly helpful with our paint project from start to finish. He didn’t just point us to a shelf — he took the time to understand what we were working on, asked the right questions, and helped us select the exact type of paint we needed for the job. He also made sure we had all the proper supplies and tools so there were no surprises once we got started.”
“I went to another large home improvement store looking for door and window molding. I knew what I was looking for - the most common trim used in older homes. I spent 20 minutes in the molding section and left with nothing. It was difficult to even determine what they had because of the lack of organization and labeling. THEN I WENT TO LOWES! ? The molding section was neatly organized with similar slots as the other place, but everything was in its place, from narrower widths to wider. The labels were on every slot with small drawings and photos of the items and the dimensions in clear, large type. Bravo!”
“Amy c was so helpful and kind! Helped us order flooring, and signed us up for “pro” status for the store. Would recommend this store always has everything we need and has great customer service!
Carolyn was our cashier she was just as great!”
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“Always friendly, decent to great products, prices are usually less, especially on sale or with rebates! Easy access and regular hours, too. Service team has always taken care of me!”