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“Stopped in today and had an absolute wonderful time and Matthew our sleep expert was incredible. Not only extremely knowledgeable and professional but also beyond kind and personable. Plus I found the perfect mattress on the second try. Fully recommend”
“Josh was absolutely amazing!! He didn’t rush us with deciding, helped factor in our request! Also wasn’t your typical pushy salesman! 100% recommend him for your next mattress purchase!”
“Lauren Price was such an amazing help with several furniture purchases. She took the time to understand our vision for our rooms, helped coordinate several pieces, colors, materials, etc. Lauren has a great eye and wonderful taste. She had such a calming presence for us during a hectic time with our project. A pure joy to work with!”
“I would like to thank Toni for all of her assistance and care while helping me purchase my new mattress. I had never bought a mattress before, and she went above and beyond to educate me, answer all of my questions, and help me find the perfect mattress for my needs. She made what could have been an overwhelming experience feel easy and stress-free.
I also want to give a shout-out to Micah, the delivery driver. He was incredibly professional, kind, and handled my mattress with great care during delivery. He was also very helpful with setting everything up and made sure everything was in place before he left.
I truly appreciate the excellent customer service from both Toni and Micah. They made the entire experience—from shopping to delivery—a wonderful one. I highly recommend this store to anyone looking for knowledgeable, caring staff and outstanding service!”
“OMG!! My experience was amazing. I visited Mattress Firm to just look at beds - no plans to buy at that time. Brittany was wonderful - explaining everything and even taking time to allow me to test beds to determine the best for me. Well, I ended up purchasing and I am so glad I did. I can’t wait to sleep in my new bed!!”
“Matthew was helpful, knowledgeable and respected my shopping parameters in shopping for a washer/dryer. The delivery was perfect- communication great and product was received on time”
“Sam at the Delaware location was very informative and professional with assisting me on my mattress purchase. Helped me find a mattress and frame that felt best to me. Made the process very understandable and simple. Glad he was working today ??.”
“Josiah was a wonderful person to work with. He wasn’t pushy or pressuring. He didn’t hover but was accessible. He helped us decide on the best mattress for us. Found us the best deals in the accessory pieces like the box springs.”
“I visited the store 3 times this year selecting a power rocker recliner. The salesman, Scott Bland, was extremely knowledgeable and helpful. He answered all my many questions and helped me make a good decision. There are many different chairs to see and try out in this store. I highly recommend this store.”
“Great customer service! Katlin went above and beyond to help us in every way that we needed! We will definitely be coming back and will be looking for her to help us.”
“We stopped by to look at rugs and wood flooring. The staff were so kind and provided a lot of helpful information regarding the hard floors. We got to take home a sample to compare to our cabinetry. Loved the selection of rugs and floors! Would definitely recommend this store to anyone.”
“Sami was very patient, friendly, courteous, He helped me to pick out a living room set with coffee table and end tables and lamps; and a bedroom set with dresser, mirror,end table and a recliner chair Rudy who is a long time employee will be delivering my furniture to me when Sami contacts me to set up a delivery date. The reason is he didn't have the bed frame I wanted so he ordered it for and has to wait for it to be brought to the store.”
“Great delivery service! Friendly and even educated us on how to remove pieces in case there was ever a need.
As far as sales, Tracey was exceptional to work with. She took her time with us, most importantly listened to what our future needs were and what we disliked about our current furniture. The end result was on point! Thank you Tracey!!!”
“What a great furniture shopping experience! How refreshing to not have a high pressure sales agent follow us around the store. We were able to take our time, talk amongst ourselves and select three or four options before dealing with a sales agent. The store was clean, well organized and well stocked! Leslie was most helpful and let us decide what was beat for us. No pressure at all! Great experience!”
“Chase was an amazing help! We first met him in March when we were visiting the area to buy a house. When we made the move we knew he’d be the person to help us with the furniture we needed. Thank you Chase for such great service!”
“Lisa was so amazing to work with! She provided many insights about the furniture and so helpful in coordinating fabrics and materials! I could not be more pleased with my choices.”
“We had been looking at Sleep Number beds for years, but after actually visiting the store, actually trying one out and receiving all-inclusive information, we were sold that verry day. Our sales representative provided nothing short of professional service. He was very courteous and informative, no hard sale. My wife and I agreed that we had an excellent shopping experience. We can't wait for our delivery day.”
“We explained to Suja what type of furniture we were looking for and she showed us exactly what we wanted. We couldn't be any happier. Would definitely come back again.”
“Lisa K. was awesome! She took me directly to see the furniture I was interested in. She did an in store demonstration which helped with my decision. The process was smooth and seamless. Great customer service!”
“Mary Hall at Easton Gateway is awesome! She is thorough and tentative to your needs. She went out of her way to accommodate all of my wants and needs, and has great follow through! Would recommend to my family and friends.”
“Really enjoyed working with Doug. He’s a good salesman and deserves a raise! Very friendly, personable and knowledgeable. Answered all my questions and helped me pick the best deal for me. Looking forward to receiving my recliner just wish it was sooner than 6-8 weeks.”
“Had an excellent experience at American freight today. I was helped by Brett and its people like Brett that make me shop there! Great prices and great customer service. He was very knowledgeable helped in every way he could. I just want to say thank you for the help and kindness!”
“I needed an office chair because I’m temporarily working in Columbus while caring for my son who just had an organ transplant. I was looking for something used as my budget is very tight due to our circumstances. Hannah helped me choose something that fit my needs and when I asked if they would possibly take a little off the price, Hannah asked the manager (I am assuming, he wouldn’t give me his name except to say it was Santa) and he made me an amazing deal!!! They were incredible: kind, compassionate and a ton of inventory to choose from. If you’re in the Columbus area and need office furniture, you cannot go wrong by choosing The Bradley Company!!”
“I bought a couch from these guys and it didn’t end up working in my living room. Without hesitation, they helped me find a replacement that fit perfectly. Drew was incredibly accommodating throughout the process and never complained once! Very great customer service!”
“I came in looking for a solid wood cutting board but found so much more. All of the solid wood furniture is built on the South side of Columbus and easily customizable. They also carry American Leather and Stressless. Arletta, the showroom manager was extremely helpful in selecting the perfect fabric and figuring out our space. Even Tator-tot loves to visit Arletta! Thanks for everything!”
“Sales people were knowledgeable and friendly. Help us through the decision process. This is our 3rd Sleep Number bed and we love them. Awaiting delivery and set up scheduled for July.”
“They helped us customize a sectional sofa that fits perfectly in our space and we had a great fabric selection to choose from. We have purchased two rooms of furniture and are very satisfied with the quality. Our sales associates were extremely knowledgeable and we would use them again.”
“Super nice and attentive employees. Big thanks to Drew for helping us find our washer and dryer. Very knowledgeable. We’re so glad we were recommended Big Sandy! ◡̈”
“I recently decided to do a major living room remodel before my upcoming hysterectomy surgery, and I was really excited about some furniture I ordered from World Market. About two weeks after placing the order, I woke up and checked my email, expecting to see delivery updates. Instead, I found several emails saying my orders had been canceled.
Needless to say, I was pretty upset. It was the first thing I saw that morning, so I immediately called the Polaris location to find out what was going on. Dallas, one of the managers, answered the phone, and I can’t say enough good things about how she handled the situation.
She already knew exactly who I was and what I was calling about. She explained that she had actually been trying to reach me but wasn’t able to leave a voicemail. Apparently, there can sometimes be issues with online orders placed using a newly opened World Market credit card, and in some cases, orders are mistakenly canceled even though the items have already shipped.
Thankfully, Dallas had been proactive and had my furniture set aside and on hold at the store while waiting to hear from me. What started as a very frustrating morning turned into a huge relief.
Dallas was patient, professional, and incredibly kind throughout the entire conversation. She took the time to explain everything clearly and apologized for the confusion, even though the cancellation emails weren’t her fault. I really appreciated her effort to communicate with me and make sure my order was taken care of.
I usually don’t answer phone numbers I don’t recognize, but after this experience, I may have to start! LOL. Thank you, Dallas, for your excellent customer service and for turning a stressful situation into a positive one. I really appreciate you! Thank you. 😊”
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“I purchased a full desk, riser, side table, coat rack and topper pieces for lateral file cabinets in March of 2026. From the first moment, I was kept informed and additional questions in both directions were quickly resolved. The pieces shipped when promised in April, were packed fanatically well, and arrived professionally.
The quality of the pieces is stunning. Even in pictures people immediately ask where they came from. The build is solid, the assembly is minor, and the furniture has real presence in the room.
We experienced one minor issue with the large volume of pieces and a small missing component; this was resolved immediately and without fuss.
Overall, this may be the highest customer satisfaction I've experienced all-up. The furniture is excellent, the service is noteworthy in today's world.
THANK YOU!”