Menards has received mixed reviews from its customers. Many shoppers appreciate the cashiers for their personable and friendly service, often considering them the highlight of their shopping experience. However, some customers express frustration with the lack of attention from floor associates, noting that they rarely receive greetings or assistance while shopping. Despite this, many shoppers have developed familiarity with the store layout, enabling them to find items independently. On a positive note, some customers have highlighted exceptional service from specific employees, such as Dave in the lighting department, who went above and beyond to help them find the right products. Another employee, Enrique, was also noted for being extremely helpful during a shopping visit. Additionally, customers enjoy special events like the Cabela's Club Member night, where they can receive gifts and participate in raffles. Overall, while there are areas for improvement in customer engagement on the sales floor, Menards remains a popular choice for hardware and home improvement needs due to its helpful cashiers and specific employees who provide outstanding service.
